View ATT iPad stats on ATT web site?

Discussion in 'iPad' started by jtara, Jun 9, 2010.

  1. jtara macrumors 65816

    Mar 23, 2009
    Has anybody figured-out how to access your iPad data usage stats on ATT's web site?

    The built-in stats are useless. If you are on the unlimited plan, it only shows you how many DAYS are left of your 30 days. (So, you can't judge whether you actually need the unlimited plan.) And the usage counter in "Settings" seems to reset itself periodically (without indicating a reset date/time), rendering it useless as well.

    I tried to access my account online using the password I used to create the account, and both my email address and iPad's phone number as a username. No dice.

    I thought maybe it took some time for the information to hit the web site. But it's been a few days since I activated the service now.

    Then, I figured I might have to register first for a seperate bill-management account. So, I tried registering.


    So, followed the link to the Premier site:

    Can... not... compute... my... electronic... brain... is... about... to... explode!

    So, is there ANY way to view reliable usage statistics if you have an unlimited account? ATT has really pushed consumers into an untenable corner. No way to tell which plan makes sense for you, other than using their flawed estimation calculator.
  2. glickman macrumors newbie

    Jun 9, 2010
    Same problem

    I'm having the exact same problem - followed the flow you outlined and had the same result. Has anyone figured this one out.

    One other thought I had was downloading the ATT iPhone app - maybe it would show us this data?
  3. dmittleman macrumors newbie

    Jun 12, 2010
    Same here, and more

    I hit the same loop with my iPad. I phoned ATT Customer Care and talked to Tech Support. The guy there (either call sent to India, or I got an American with an Indian accent) said that [1] there is no way to acquire usage data on a prepaid account; and [2] there is no way to register a pre-paid iPad account on the ATT website.

    He tried to tell me there is no reason for me to need to know usage information as the account is prepaid.

    I told him that
    [a] I am going to Europe tomorrow and want to know how big of "one time International Plan" to buy from ATT (based on my previous usage); and
    ATT is pushing me into a non-unlimited plan later this month; I want to know which size plan to purchase.

    It seems absurd ATT does not provide this information as, most certainly, they are collecting it.
  4. BruiserB macrumors 65816

    Aug 9, 2008
    Under Settings->General->Usage there is a data counter. It doesn't automatically reset each 30 days though. You must reset it manually.
  5. jtara thread starter macrumors 65816

    Mar 23, 2009
    And it's completely useless, because it *does* reset itself automatically - at random, unpredictable intervals. As well, it leaves no trace that it has reset, as it will still say "Last reset: none".

    I racked-up 94 MB in one day, shown on the counter. The next day it said 20 MB. I took it to a friend's house, did an extensive demo on 3G, drove around in my car navigating. It said 30MB. Now it says 20 MB again. (All for "sent", "received" is much lower).

    As far as I know, there is *no* reliable way to determine how much cellular data your iPad has used, and therefore *no* way to determine which data plan is best for you.

    Very troubling, in combination with ATT's sudden change in their offerings.
  6. DotCom2 macrumors 68040

    Feb 22, 2009
    You had to go and tell me this!
    I haven't even received my iPad 3G yet and was soooo counting on starting the unlimited right before leaving for vacation next week so I could get a good estimate of how much data I needed to get in the future during a heavy use month.
    ATT is uselss!
    And why does Apple have the usage reset on it's own? THAT IS SO DUMB!
    Why even have it then?
  7. barkomatic macrumors 68040

    Aug 8, 2008
    That's odd, my data usage counter does not automatically reset and it's kept an accurate count so far. It would be nice to be able to track data use on an unlimited plan via the AT&T website though.
  8. DmbShn41 macrumors 6502

    Jun 22, 2009
    Its part of their conspiracy to keep you clueless as to how much you're using. I was going to buy a 3G, reserved one on June 1, but as soon as I caught wind of the unlimited going away, that straight turned me off, canceled the reservation. It used to be cheaper to have the AT&T Unlimited for iPad than to have a MiFi/Overdrive. If between now and the next gen iPad, I need WiFI access, Ill have to go that route instead. 2GB is no where near enough in 30 days for me, not when I get 60+ emails a day with assorted media, spreadsheets...

    Being familiar with the OS code, I believe there may be an app somewhere for this. Obviously you would have had to have it installed awhile back to track your data usage. Sorry.

    I wonder how Apple feels about the unlimited plan being canceled, seeing as that was one of the major selling points to it being exclusive to AT&T in the US.
  9. FlashHead macrumors regular

    Feb 22, 2010
  10. bowlerman625 macrumors 68020


    Jun 17, 2009
    Chicago, IL area
    It would be nice to be able to track the stats on the web site. Too bad that is not possible. Otherwise you have to remember to reset your iPad each month.
  11. TraceyS/FL macrumors 601

    Jan 11, 2007
    North Central Florida
    Mine has reset. I lost almost 2gb of use on the last cycle. I was trying to figure out how much the netflix app was really using.... Oh well!

    If I went on what it said, I could make due with the new plan. However, today I'm at 690mb rcvd and it has only been a week....
  12. CarboysDesire macrumors 6502a


    Jun 9, 2008
    Las Vegas
    Mine has not reset either, for what it's worth. Maybe the random resetting you are experiencing is a bug that Apple will fix???

    It is ridiculous that we have to remember to reset it ourselves though, at the beginning of a data period.

    We should be able to access our data usage with the cell number that is assigned to our iPads.
  13. calvin2006 macrumors regular

    May 15, 2006
    Phoenix, AZ
    Mine periodically decreases, though I'm not sure why. I don't know if it over-estimates data live and then adjusts later, or if there is a bug in the way it counts and stores data usage statistics. But it never has reset to zero automatically.

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