Visa got me a full refund !

Discussion in 'Buying Tips and Advice' started by applelies, Nov 17, 2007.

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  1. applelies macrumors newbie

    Nov 17, 2007
    I posted this in the iMac thread but I believe this is helpful advice for anyone who feels they were ripped off and frustrated when Apple tells them they can't return a defective product...

    After three weeks of being jerked around with Apple's tech support and an additional three weeks with Apple's recommended third-party re-seller (nearest Apple store is 4 hours away), I finally got fed up with being strung along with the iMac freezing issue. Contacted Visa. Gave them the story. Faxed Visa the required documents - receipt, detailed records of my phone conversations with Apple and 3rd party retailer, as well as Apple's press release admitting to selling faulty machines.

    Funny thing is, all I wanted was a machine that worked. I pushed for an exchange but was not given one. Yet, Visa was able to secure a full refund from Apple for a machine that I purchased in August. 14 day return limit? I don't think so. Thank you Visa! F--- Y-- Steve!
  2. NAG macrumors 68030


    Aug 6, 2003
    The imac freezing issue was fixed this week with a firmware update.
  3. Blue Velvet Moderator emeritus

    Jul 4, 2004
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