Apparently I've been getting voicemails that don't show up on the iPhone - people can leave them, and I can access them by calling my number or holding 1 on the keypad screen, but the iPhone doesn't alert me when they come, and they don't show up on Visual Voicemail. Any ideas what could be wrong - or how to fix it?
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Visual voicemail not detecting new messages?
- Thread starter ramparts
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I called, AT&T said they know about the issue, but don't know when it will be fixed. This is HUGE, people don't know there is an issue. We have to bring this to the attention of the national media.
Seriously, this has probably been an issue for a week or more. People just don't realize that voicemails are being left, because Visual Voicemail isn't notifying them or showing the new voicemails.
). Wonder if it's the same issue. Hope it gets fixed soon!Did you have the BenM profile installed to enable tethering? This broke with the 3.1 update, AT&T had me delete it and reset my network settings - I had to do the reset twice and reboot my router.
Here's my earlier thread on the topic: https://forums.macrumors.com/threads/788908/
Good luck!
Here's my earlier thread on the topic: https://forums.macrumors.com/threads/788908/
Good luck!
Nope, this was a case of the voicemail working with no issues one day, to it not working the next day and still not working.
Called AT&T and they reset my network settings and it still didn't work. After that they said they found an outstanding issue that they said they did not have a ETA for.
Fixed!!!
I thought this was an AT&T issue, but was dismayed when I swapped SIM's with my wife, and her phone got my voicemail messages without a problem. Clearly it was a problem with my own iPhone.
I wiped the phone and restored it. No good. Called Apple. They walked me through going into Settings>General. Near the bottom of the screen was a "profile" option. They had me tap on that and remove the profile. Then my visual voicemail started working again. I may have needed to reboot again. With all the rebooting I did, I don't remember. I also needed to re-enter my voicemail password.
The tech told me that this is a problem happening with a few people who upgraded their phones to 3.1. But it's a minority of users.
Apparently they don't use the profile in the same way they used to, or something like that.
In any case, something to try. Good luck.
Loren
I thought this was an AT&T issue, but was dismayed when I swapped SIM's with my wife, and her phone got my voicemail messages without a problem. Clearly it was a problem with my own iPhone.
I wiped the phone and restored it. No good. Called Apple. They walked me through going into Settings>General. Near the bottom of the screen was a "profile" option. They had me tap on that and remove the profile. Then my visual voicemail started working again. I may have needed to reboot again. With all the rebooting I did, I don't remember. I also needed to re-enter my voicemail password.
The tech told me that this is a problem happening with a few people who upgraded their phones to 3.1. But it's a minority of users.
Apparently they don't use the profile in the same way they used to, or something like that.
In any case, something to try. Good luck.
Loren
I called AT&T and they reset things for me, but now my iPhone is telling me to set up my voicemail and having issues (when I do the setup, it's not communicating with the server). As it turns out, this is because of the BenM hack. AT&T told me to completely wipe my iPhone, but the guy on the phone didn't exactly sound like he knew what he was doing... so how do you get rid of this hack without clean installing? Thanks!!
To remove the BenM hack - Settings -> General -> Profiles. I forget what it looked like, but I believe it said it was an AT&T profile, and if you tapped it "BenM" showed on it somewhere.
Tap on it and select the Remove button.
Then go back to Settings -> Reset -> Reset Network Settings. Note: this will remove any wireless networks you've got set up.
Good luck!
Tap on it and select the Remove button.
Then go back to Settings -> Reset -> Reset Network Settings. Note: this will remove any wireless networks you've got set up.
Good luck!
These posts are last year but I started not getting voicmails in June 2010 after the last update. I would get a message that would pop up "voice mail password incorrect" I had not even accessed VM. The messages about drove me crazy. After discovering I wasn't getting VM notifications I found and read these posts. I don't have "Profiles" on my 4G so I decided to change my VM password and that was it. VMs started coming in.
Hope this helps someone.
Hope this helps someone.