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Apples visual voicemail is outdated, limited, and ghetto. Use Youmail or HulloMail
 
Apples visual voicemail is outdated, limited, and ghetto. Use Youmail or HulloMail

That doesn't answer the OPs question. They can use whatever voicemail they want to, and so can you.
 
I'm having this issue with my Sprint 5S as well. Did a hard reset but no dice. Also did ##update# and nothing.
 
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