Vodafone vs tmobile uk for iphone

student_trap

macrumors 68000
Original poster
Mar 14, 2005
1,879
0
'Ol Smokey, UK
Hi all,

I have been having a lot of problems with vodafone customer service, but have always had a fast connection with them, and am thinking of switching to tmobile.

Does anybody have any experience of tmobile as a network for iphones?

Im trying to sort it out asap so any advice re tmobile will be massively appreciated.

Thanks
 

m00min

macrumors 6502
Jul 17, 2012
418
89
T-mobile are part of Everything Everywhere so when the connection is patchy it will switch over. This is great apart from where I am the service is a bit crap on both in the same places. I'm in the sticks though, it may be better in cities / built-up areas.
 

AdamskiUK

macrumors regular
Sep 6, 2011
167
190
To explain that a bit better from m00min, T-Mo run on the same as Orange. S you can pick up signal from both on the T-Mo connection. Everything Everywhere will very shortly introduce and become a brand new carrier in the UK. I'll probably go with them as they will be the first providers of widespread 4G LTE in the UK.
 

student_trap

macrumors 68000
Original poster
Mar 14, 2005
1,879
0
'Ol Smokey, UK
To explain that a bit better from m00min, T-Mo run on the same as Orange. S you can pick up signal from both on the T-Mo connection. Everything Everywhere will very shortly introduce and become a brand new carrier in the UK. I'll probably go with them as they will be the first providers of widespread 4G LTE in the UK.
Thanks for the explanation. basically the deal they are offering is ridiculously good, so I am very temped, but I have been with vodafone for about 8 years and have had good signal the whole time.

Does anyone have any experience of an iphone on tmobile. What did you think?
 

Azzin

macrumors 601
Jun 23, 2010
4,233
1,589
London, England.
Hi all,

I have been having a lot of problems with vodafone customer service, but have always had a fast connection with them, and am thinking of switching to tmobile.

Does anybody have any experience of tmobile as a network for iphones?

Im trying to sort it out asap so any advice re tmobile will be massively appreciated.

Thanks
Other people's experience of any network won't (& shouldn't) help you make a decision on what network to go with.

The most important factor is how strong the network is where you live/work/socialise, because if you have a crap signal with T-Mobile (for example), then how good or bad their CS is becomes irrelevant.

Speak to people on different networks where you live/work/socialise etc and then (once you have established which network is for you) garner opinions on their CS.

In my experience, CS on all of the networks seems to be consistently poor, but YMMV.

I'm with 3 for example and the network's speeds and reception has been/is great.

The only thing I would add is that I do notice dropped voice calls since moving to them, that I've never had with Vodafone or O2, but that's a minor inconvenience as the unlimited data, 2000 minutes and free tethering more than makes up for it.

CS has been hit and miss, but I've only had to contact them a few times for a couple of billing queries.

They were polite and helpful and resolved my queries with ease (a huge contrast to when I was with them circa 8 years ago, when they were truly diabolical).

HTH.
 

student_trap

macrumors 68000
Original poster
Mar 14, 2005
1,879
0
'Ol Smokey, UK
Other people's experience of any network won't (& shouldn't) help you make a decision on what network to go with.

The most important factor is how strong the network is where you live/work/socialise, because if you have a crap signal with T-Mobile (for example), then how good or bad their CS is becomes irrelevant.

Speak to people on different networks where you live/work/socialise etc and then (once you have established which network is for you) garner opinions on their CS.

In my experience, CS on all of the networks seems to be consistently poor, but YMMV.

I'm with 3 for example and the network's speeds and reception has been/is great.

The only thing I would add is that I do notice dropped voice calls since moving to them, that I've never had with Vodafone or O2, but that's a minor inconvenience as the unlimited data, 2000 minutes and free tethering more than makes up for it.

CS has been hit and miss, but I've only had to contact them a few times for a couple of billing queries.

They were polite and helpful and resolved my queries with ease (a huge contrast to when I was with them circa 8 years ago, when they were truly diabolical).

HTH.
Thanks for the reply. I have already experienced the CS of tmobile and it has been great the 3 times that i have called. My question is with regard to peoples general experience with the network service... i.e.

Signal strength
Dropped calls
3G speed
Reliability

Anyone on tmobile that could advise me?
 

Liam08

macrumors newbie
Jan 24, 2011
24
0
Swindon, UK.
Do not choose Vodafone. I'm not even being bias because I'm with Orange. I know 8 people with iPhones on Voda and they all regret it. They rarely get 3G and often lose their signal far too often.
 

Azzin

macrumors 601
Jun 23, 2010
4,233
1,589
London, England.
Thanks for the reply. I have already experienced the CS of tmobile and it has been great the 3 times that i have called. My question is with regard to peoples general experience with the network service... i.e.

Signal strength
Dropped calls
3G speed
Reliability

Anyone on tmobile that could advise me?
Did you read my post??
 

student_trap

macrumors 68000
Original poster
Mar 14, 2005
1,879
0
'Ol Smokey, UK
Did you read my post??
I can see why you think that an I appreciate you taking the time to reply...

but yes I have spoken to colleagues, but there is only one person on tmobile, so not much of a 'sample'. That's why I asked here. To be honest I'm interested in the network in general, as my work has me travelling all over the UK, so any tmobile experience would be greatly appreciated.

I do know a couple of areas where I will be better off, but to put it into perspective, on vodafone, in nearly ten years I am yet to have a dropped call, and the 3G has always been plenty fast.

I don't want to loose that for a cheaper deal, because having a working phone is more important than having a cheap one. For me at least :eek:
 

Ingster

macrumors 6502
Apr 2, 2007
394
87
Leeds, UK
I'm on the Orange side of everything everywhere, and IMO EE is really good switching between orange and T-Mob if signal is patchy is brilliant and obviously 4g when it arrives (and iphones will work on it!)
 

Azzin

macrumors 601
Jun 23, 2010
4,233
1,589
London, England.
I can see why you think that an I appreciate you taking the time to reply...

but yes I have spoken to colleagues, but there is only one person on tmobile, so not much of a 'sample'. That's why I asked here. To be honest I'm interested in the network in general, as my work has me travelling all over the UK, so any tmobile experience would be greatly appreciated.
But asking here won't help you, unless people that live/work/socialise exactly where you do are going to post, and seeing how this is predominantly an American site, that's unlikely.

I do know a couple of areas where I will be better off, but to put it into perspective, on vodafone, in nearly ten years I am yet to have a dropped call, and the 3G has always been plenty fast.
So haven't you already answered your own query then?

I don't want to loose that for a cheaper deal, because having a working phone is more important than having a cheap one. For me at least :eek:
So (as I said), you need to test the other 4 networks for coverage, where you live/work/socialise.
 

student_trap

macrumors 68000
Original poster
Mar 14, 2005
1,879
0
'Ol Smokey, UK
Thanks again for the reply.
But asking here won't help you, unless people that live/work/socialise exactly where you do are going to post, and seeing how this is predominantly an American site, that's unlikely.
I literally work all over (not at a number of locations, but any area depending on the client), and any info would be appreciated

So haven't you already answered your own query then?
Well these areas mean I'll get signal where I previously had to swap sims, but no 3G. So I am really wondering whether other users have experienced lots of dropped calls, or slow 3G on tmobile at the various locations they may live/work in. Does signal get worse indoors etc etc.

Those sorts of experiences.

So (as I said), you need to test the other 4 networks for coverage, where you live/work/socialise.
Unfortunately time is of the essence, the deal i have been offered is time-limited.
 

m00min

macrumors 6502
Jul 17, 2012
418
89
Oops, I forgot that quite important bit of information.

About T-mobile on an iPhone:

1. Yes, I get dropped calls
2. Yes, I get bad reception on both T-mobile and Orange
3. CS can be bad (but then I've never experienced good CS with any network)
4. 3G is patchy at home and most places I've worked.

But I'll stay with them. The alternative is no better, and more expensive.
 

student_trap

macrumors 68000
Original poster
Mar 14, 2005
1,879
0
'Ol Smokey, UK
Thanks for the feedback, just the sort of thing I was after. Could you let me know where in the UK that you are? :)
Oops, I forgot that quite important bit of information.

About T-mobile on an iPhone:

1. Yes, I get dropped calls
2. Yes, I get bad reception on both T-mobile and Orange
3. CS can be bad (but then I've never experienced good CS with any network)
4. 3G is patchy at home and most places I've worked.

But I'll stay with them. The alternative is no better, and more expensive.
 

AdamskiUK

macrumors regular
Sep 6, 2011
167
190
Don't make the mistake of thinking you can have 4G on Orange or T-Mobile once EE gets it running. They haven't stated that yet.

What they have stated is they're setting up a whole new network. I wouldn't be too surprised if you had to become one of their direct customers to use their 4G LTE services in the UK.

This would make sense as a business side of it. They could market themselves as the only/best/newest/least disruptive iPhone carrier to start, and once other big phones start introducing 4G LTE (certain Samsung phones now), they'll snag onto them too.

It would make sense keeping the business separate at the moment as it would require a rehash of all their current consumer plans. They'd have to offer 3G and 4G data usage across the UK as part of your contract.
 

daveishere

macrumors 6502a
Dec 2, 2008
544
0
UK
i'm on o2 in the UK and have been since I had my 3G in 2008, never had a problem with them.

Also I believe O2 are the only UK network that offer visual voicemail and call merging services for iPhone users.