VoiceMail Issue

[M5RahuL]

Device : IPhone 6S+
Network : TMobile
iOS Version : 9.3.3 (13G12 ) - But problem has existed much prior to this!

I just don't get any Voice-Mail notifications, and under the 0_0 Voicemail tab it says ' Unknown ' with a 0:00 timer.

However, as soon as I swap my SIM in to the Galaxy S7 / Note 5 etc.. the Visual Voice Mail icon lights up!

The only time I'll get VM notifications is if I reboot my iPhone.

Resolutions attempted:

1 - Spoke with Apple Tech Support. They couldn't figure out what's up so asked me to restore as 'new device'

2 - Had TMobile reset my VM settings, in vain.

3 - Restored from back-up, in vain.


Is anyone else facing a similar issue with their VM and/or is setting up as a new device the only fix ?

Thanks!

 

[Freakonomics101]

I have the same device and software and I'm not having any issues with VVM.

 

[M5RahuL]

I have the same device and software and I'm not having any issues with VVM.

Yeah..it's weird.. Just spoke with Tier 3 Tech at TMobile, and she said it's more than likely a Network issue.. Opened a trouble ticket, so hopefully it will get resolved without me having to do a complete reset! That'll be a PITA!

 

[Freakonomics101]

Have you tried resetting network settings?

 

[lordofthereef]

You need to call T-Mobile and tell them to allocate your sin for an iPhone particularly visual voicemail. This is an issue that can happen particularly if you use android devices too. Android handles VVM differently and it sounds like the network is sending your iPhone the information that is decipherable only by android.

One of many reasons why standards for things like this are a really good thing.

 

[M5RahuL]

Have you tried resetting network settings?

Did that..didn't help !
[doublepost=1464331661][/doublepost]

You need to call T-Mobile and tell them to allocate your sin for an iPhone particularly visual voicemail. This is an issue that can happen particularly if you use android devices too. Android handles VVM differently and it sounds like the network is sending your iPhone the information that is decipherable only by android.

One of many reasons why standards for things like this are a really good thing.

You're correct! That's exactly what the TMO tier 3 rep also said so here's to hoping it will get resolved soon !!

 

[M5RahuL]

Okay, so it seems the issue has been resolved. Got a call from their Tier 3 Tech Support and she confirmed the problem was with some provisioning issues at their end.

Been getting all VMs on both platforms consistently now and all is well

Great job on addressing and following up on the problem TMobile!

 

[Applejuiced]

You need to call T-Mobile and tell them to allocate your sin for an iPhone particularly visual voicemail. This is an issue that can happen particularly if you use android devices too. Android handles VVM differently and it sounds like the network is sending your iPhone the information that is decipherable only by android.

One of many reasons why standards for things like this are a really good thing.

Yes, same issue I had with 2 iPhones on my family plan when I first switched over.
Visual voicemail wouldn't work at all.
Tmobile had to fix it on their end cause it wasn't setup correctly.
Call tmobile tech support.