Voicemail

The VM's should be on the server, so an upgrade shouldn't change that, unless you're also changing phone providers.

 

Have her backup her phone, then when she gets the new one restore it from the backup

 

They should stick around if she restores from a backup. And she shouldn't *lose them.

 

I upgraded from the 4 to the 5 in December and all voicemails remained intact however I'm with Verizon.. It could vary from carrier to carrier so the backup suggested earlier is probably the best thing u can do.. If u do upgrade and they don't carry over contact customer service and let them know.. They may b able to restore the older messages.. Hope this helps u

 

Voice mails are with the AT&T's computers, not on your phone. VM = tied to your service ph#, not your phone.

 

VM isn't stored on your phone. Think about it. If you lose coverage or turn off your device people can still reach VM. VM is a carrier feature (unless you're using another VM service).