Volume buttons 'Stuck' - THIRD TIME

Discussion in 'iPhone Tips, Help and Troubleshooting' started by dan-K, Feb 24, 2015.

  1. dan-K macrumors regular

    Joined:
    Sep 19, 2012
    #1
    Hi Guys,

    I'm looking to get some advice. I have an iPhone 6 Plus and have had one since launch.

    However, I am currently on my third replacement due to the 'volume stuck' issue, as highlighted in this thread : https://discussions.apple.com/thread/6544695 .

    My replacement device now has begun to demonstrate the issue, causing the volume to increase rapidly and unexpectedly when listening to music through headphones which can be annoying (and potentially damaging to my ears!)

    I have called Apple Support today and have gone through everything with them and have a genius appointment booked for later on today. My issue is that I don't want the genius to think I'm making up the issue or just looking to get a replacement. I have a video of the issue recorded on Photobooth and hope this is sufficient as it's difficult to replicate the issue as it happens randomly. Do you think I'll have any problems?

    Thanks,

    Dan
     
  2. TheHorrorNerd macrumors regular

    Joined:
    Feb 25, 2015
    #2
    Video evidence can certainly help.
    Second, do you by chance have it in a 3rd party case that may be adding unnecessary pressure to the volume button that would cause them to wear quickly or actually be depressed by the case itself?
     

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