iPad Pro volume up button not working?

dljor

macrumors 6502
Original poster
Nov 3, 2013
288
32
Only the 3rd day with my new 12.9" iPad Pro.

Discovered that nothing happens when the 'volume up' button is pressed. 'Volume down' works as expected.

Any settings that I might have messed up with?

Unbelievable for a tablet over $1000 ....
 

840quadra

Moderator
Staff member
Feb 1, 2005
8,091
3,382
Twin Cities Minnesota
Only the 3rd day with my new 12.9" iPad Pro.

Discovered that nothing happens when the 'volume up' button is pressed. 'Volume down' works as expected.

Any settings that I might have messed up with?

Unbelievable for a tablet over $1000 ....

What does price have to do with unexpected hardware or software failure?

Have you attempted some typical iOS troubleshooting?
  • Close all applications
  • Reboot the device
  • Verify you have no accessability settings enabled
  • Verify you don’t have volume limits enabled
  • Reload iOS
It is quite possible you have a hardware failure. In that case, the device should still be under warranty. If you can’t accept a replacement from Apple, perhaps return it and get something different.
 

akash.nu

macrumors 604
May 26, 2016
7,347
8,258
Only the 3rd day with my new 12.9" iPad Pro.

Discovered that nothing happens when the 'volume up' button is pressed. 'Volume down' works as expected.

Any settings that I might have messed up with?

Unbelievable for a tablet over $1000 ....


What does price have to do with unexpected hardware or software failure?
this.

The price argument is getting increasingly annoying now.
 
  • Like
Reactions: Lobwedgephil

Lobwedgephil

macrumors 601
Apr 7, 2012
4,557
3,037
Only the 3rd day with my new 12.9" iPad Pro.

Discovered that nothing happens when the 'volume up' button is pressed. 'Volume down' works as expected.

Any settings that I might have messed up with?

Unbelievable for a tablet over $1000 ....
I would try to restart it, does it still happen?
 

dljor

macrumors 6502
Original poster
Nov 3, 2013
288
32
I would try to restart it, does it still happen?
restart did not help.
[doublepost=1542483167][/doublepost]
What does price have to do with unexpected hardware or software failure?

Have you attempted some typical iOS troubleshooting?
  • Close all applications
  • Reboot the device
  • Verify you have no accessability settings enabled
  • Verify you don’t have volume limits enabled
  • Reload iOS
It is quite possible you have a hardware failure. In that case, the device should still be under warranty. If you can’t accept a replacement from Apple, perhaps return it and get something different.

restart did not help.

volume down still works, just not volume up.

I feel $1000 should get us a premium device with better quality control?
 

BaddAdvice

macrumors 6502
Jul 9, 2016
256
300
it does. I have been using that, so just noticed the button does not work.
Yep, sounds like a hardware issue then. Time to talk with Apple, unfortunately, but since the iPad is brand new, you shouldn’t have any trouble returning/replacing it. Keep us posted.
 

dljor

macrumors 6502
Original poster
Nov 3, 2013
288
32
Yep, sounds like a hardware issue then. Time to talk with Apple, unfortunately, but since the iPad is brand new, you shouldn’t have any trouble returning/replacing it. Keep us posted.
I hope so.

leaving for holidays after Thanksgiving. Not sure how long it'll take to get the replacement. I had to wait 16 days to get this after ordering online.
 

digitalcuriosity

macrumors 6502
Aug 6, 2015
456
141
What does price have to do with unexpected hardware or software failure?

Have you attempted some typical iOS troubleshooting?
  • Close all applications
  • Reboot the device
  • Verify you have no accessability settings enabled
  • Verify you don’t have volume limits enabled
  • Reload iOS
It is quite possible you have a hardware failure. In that case, the device should still be under warranty. If you can’t accept a replacement from Apple, perhaps return it and get something different.
If Apple demanded who ever is doing their building of these high priced iPads, that they are each one 100% tested for performance then left on say 24 hours, we would see a lot less of people buying them taking them home and finding out some things don't work.

What i am sure is what is really is happening is the iPad iPhone and the Mac along with the watch, their boards are surface mounted with all the components, then maybe 50 out of 25,000 get a hot run in then computer tested, if they pass then the 25,000 that passed they get installed in their housings, maybe 50 of these 25,000 completed units get real full operation tested if they pass all the rest get quickly shipped out to be sold.

But for the many that don't get 100% operation tested, the people who buy them are the final testers.
 

840quadra

Moderator
Staff member
Feb 1, 2005
8,091
3,382
Twin Cities Minnesota
restart did not help.
[doublepost=1542483167][/doublepost]


restart did not help.

volume down still works, just not volume up.

I feel $1000 should get us a premium device with better quality control?
Hate to say it, but your expectations are unrealistic for a consumer electronic device. Unexpected component failures are the main reason why devices like these (and many far cheaper) have warranties included with them. Components fail, and despite factory testing, some things can go south after a device ships.
 

akash.nu

macrumors 604
May 26, 2016
7,347
8,258
If Apple demanded who ever is doing their building of these high priced iPads, that they are each one 100% tested for performance then left on say 24 hours, we would see a lot less of people buying them taking them home and finding out some things don't work.

What i am sure is what is really is happening is the iPad iPhone and the Mac along with the watch, their boards are surface mounted with all the components, then maybe 50 out of 25,000 get a hot run in then computer tested, if they pass then the 25,000 that passed they get installed in their housings, maybe 50 of these 25,000 completed units get real full operation tested if they pass all the rest get quickly shipped out to be sold.

But for the many that don't get 100% operation tested, the people who buy them are the final testers.
I’m not sure you’re well versed with how hardware manufacturing actually work. It’s pretty much impossible to test each and every piece like that, especially when the manufacturing scale is in millions.

For eg in the second quarter this year Apple has sold 52.2 million iPhone devices. Ref - https://www.theguardian.com/technology/2018/may/01/apple-second-quarterly-report-best-ever-iphone-x

Simple maths will suggest 52200000 x 24 = 1252800000 hours of testing (one billion two hundred fifty-two million eight hundred thousand). Essentially 52200000 days / 1716162.5028 months / 143013.698627169 years.

Do you see the issue here? Even with automated testing and parallel computing, the numbers are so large that testing every device for a whole day is just impossible.

Nonetheless, I’m sure Apple and every other hardware manufacturer do run some high priority automated tests that are specific to meet safety / other legal and business requirements but an extensive testing for 24 hours is just not achievable at that scale and also this simply does not guarantee the said device will not fail in some other way. There’s always an error margin that every manufacturing company needs to accept and expect.
 

digitalcuriosity

macrumors 6502
Aug 6, 2015
456
141
I’m not sure you’re well versed with how hardware manufacturing actually work. It’s pretty much impossible to test each and every piece like that, especially when the manufacturing scale is in millions.

For eg in the second quarter this year Apple has sold 52.2 million iPhone devices. Ref - https://www.theguardian.com/technology/2018/may/01/apple-second-quarterly-report-best-ever-iphone-x

Simple maths will suggest 52200000 x 24 = 1252800000 hours of testing (one billion two hundred fifty-two million eight hundred thousand). Essentially 52200000 days / 1716162.5028 months / 143013.698627169 years.

Do you see the issue here? Even with automated testing and parallel computing, the numbers are so large that testing every device for a whole day is just impossible.

Nonetheless, I’m sure Apple and every other hardware manufacturer do run some high priority automated tests that are specific to meet safety / other legal and business requirements but an extensive testing for 24 hours is just not achievable at that scale and also this simply does not guarantee the said device will not fail in some other way. There’s always an error margin that every manufacturing company needs to accept and expect.
I take it you are implying that you have first hand experience, in the testing of these boards is this correct?"
 

akash.nu

macrumors 604
May 26, 2016
7,347
8,258
I take it you are implying that you have first hand experience, in the testing of these boards is this correct?"
I’m from the industry. Although I don’t test boards hands on but it’s pretty simple if you have some idea about the manufacturing process.

Ps. I didn’t mean my comments in any disrespectful way.

Pps. The OP talked about a volume button, not the logic board. Hardware manufacturers do test logic boards.
 

digitalcuriosity

macrumors 6502
Aug 6, 2015
456
141
I’m from the industry. Although I don’t test boards hands on but it’s pretty simple if you have some idea about the manufacturing process.

Ps. I didn’t mean my comments in any disrespectful way.

Pps. The OP talked about a volume button, not the logic board. Hardware manufacturers do test logic boards.
No offense taken i just feel people paying $1000+ for their iPads should not get a machine that fails the first Month they own it.
 

mbpr53

macrumors newbie
Oct 11, 2012
7
5
How about a $60,000.00 pickup truck? Same logic would dictate it be 60 times better, and we know how that story ends
 
  • Like
Reactions: akash.nu