VPN keeps disconnecting / VPN error log file

[Sig_Dude]

I have an IKEv2 VPN set up on my MacBook Pro (please see my sig).

After between 10 to 20 minutes of use, it will disconnect. This has happened at least 20 times since I set it up 3 weeks ago.

How do I view the VPN error log file on my Mac?

Thanks for any help.

 

[HDFan]

What does the VPN vendors' support say?

 

[Sig_Dude]

What does the VPN vendors' support say?

I haven't gotten that far yet. I'm trying to make sure the problem isn't on my end, first.

 

[halledise]

I haven't gotten that far yet. I'm trying to make sure the problem isn't on my end, first.

i guess the obvious query is - who’s your VPN vendor?
some don’t as yet support v2 across all platforms/devices

 

[Sig_Dude]

i guess the obvious query is - who’s your VPN vendor?
some don’t as yet support v2 across all platforms/devices

It's a WatchGuard.

 

[halledise]

It's a WatchGuard.

ok.
i’m unfamiliar with them.
HD Fan is right - give them a call/live chat.
beats trawling thru oodles of faq's

 

[BrianBaughn]

I have an IKEv2 VPN set up on my MacBook Pro (please see my sig).

It's a good idea, for posterity, to include your computer and OS info in your posts because when you change your signature the information will then be incorrect in regards to the post.

 

[DarkPremiumCho]

In your Terminal, run:

log show --start "2024-01-05 23:44:00" --end "2024-01-05 23:45:59" | grep NEIKEv2Provider

To narrow it down, run:

log show --start "2024-01-05 23:44:00" --end "2024-01-05 23:45:59" | grep NEIKEv2Provider | grep -i disconnect

Remember to specify the timeframe.

 

[bogdanw]

"Sonoma bug: IKEv2 VPN no longer rekeys so VPN connections drop every 20-25 minutes."
https://forums.macrumors.com/thread...connections-drop-every-20-25-minutes.2406029/

 

[Sig_Dude]

In your Terminal, run:

log show --start "2024-01-05 23:44:00" --end "2024-01-05 23:45:59" | grep NEIKEv2Provider

To narrow it down, run:

log show --start "2024-01-05 23:44:00" --end "2024-01-05 23:45:59" | grep NEIKEv2Provider | grep -i disconnect

Remember to specify the timeframe.

Thanks. I tried that but was overwhelmed, lol.

 

[Sig_Dude]

"Sonoma bug: IKEv2 VPN no longer rekeys so VPN connections drop every 20-25 minutes."
https://forums.macrumors.com/thread...connections-drop-every-20-25-minutes.2406029/

@bogdanw

Does Apple have any plans to fix the bug?

Thanks.

 

[bogdanw]

@bogdanw

Does Apple have any plans to fix the bug?

Thanks.

I don’t think Apple considers it a bug.
Create a configuration profile with the values that suit your needs.

 

[Sig_Dude]

I don’t think Apple considers it a bug.
Create a configuration profile with the values that suit your needs.

Would that be done on my end (the Mac) or the VPN router end?

Thanks.

 

[bogdanw]

On your Mac, try with iMazing.

 

[Sig_Dude]

On your Mac, try with iMazing.

iMazing looks like a file-sharing software.

 

[bogdanw]

iMazing looks like a file-sharing software.

The other thread has links for a video tutorial on creating profiles, documentation and 3 free apps that can be used, including iMazing Profile Editor https://apps.apple.com/app/id1487860882

 

[Sig_Dude]

Enabled PFS (Group 19) on the VPN router. Good-to-go now.

Thanks, @bogdanw

 

[Sig_Dude]

Update:

I spoke too soon.

While my connections last longer now (45-60 minutes as opposed to 15-20 minutes), I'm still experiencing drops. Any ideas?

Thanks.

 

[bogdanw]

From your previous comment, I don’t quite understand your setup. Does your router connect to the VPN server and your Mac to the router? Or are you running a VPN server on a router and your Mac connects to that VPN server?

 

[Sig_Dude]

From your previous comment, I don’t quite understand your setup. Does your router connect to the VPN server and your Mac to the router? Or are you running a VPN server on a router and your Mac connects to that VPN server?

We are running a VPN server on our router.

 

[bogdanw]

So try to make a IKEv2 profile for your Mac. The responses from the other thread suggest they work.