VZW Early Edge old device return requirement Qs

uttrekr

macrumors regular
Original poster
Jun 24, 2010
104
12
Athens, TX
I was taken by surprise when I got the iphone 6 and there were instructions to return my current device. I gather its my "payment" for getting out of the contract as there is a $200 penalty. 2 questions if anyone has done this yet:
1. How do they track this? My package had a FedEx box and 2 USPS labels to a VZ center - no slip to put in the box and the 2 labels had different tracking numbers. I cant help but wonder if they'll know to "credit" me on the rerun.
2. How specific are they about the device? I've got an older smartphone lying around and am very tempted to send it and sell the iphone 5. Probably sneaky but so is not telling me about this when I placed the order.
 

mets1125

macrumors regular
Sep 4, 2007
249
0
Queens, NY
I would like to know also. I did it thru the apple store and I did not get a fed ex slip or usps slip. Did you return an older phone?
 

dtjn

macrumors newbie
Sep 25, 2014
24
4
I was told I would have to turn in my current device. I have an old iPhone 4 that I wanted to turn in as opposed to the 5.
 

JayIsAwesome

macrumors 65832
Sep 8, 2013
1,502
1,489
Texas
How specific are they about the device? I've got an older smartphone lying around and am very tempted to send it and sell the iphone 5. Probably sneaky but so is not telling me about this when I placed the order.
I wouldn't do that if I were you. If you do an early edge upgrade, Verizon wants back the phone that you upgraded from, that being your i5. If you decide to send them some random phone, they'll charge you.
 

jbromer

macrumors 6502a
Jul 13, 2008
612
7
MD, USA
I would like to know also. I did it thru the apple store and I did not get a fed ex slip or usps slip. Did you return an older phone?
I went through Apple Store too. They told me I would have to contact Verizon for the kit. I called them and they are mailing it to me...

I was told I would have to turn in my current device. I have an old iPhone 4 that I wanted to turn in as opposed to the 5.
I was told you have to turn in THE device that you bought subsidized that initiated the 2 year contract. You can't just return any old device you have lying around...
 

JayIsAwesome

macrumors 65832
Sep 8, 2013
1,502
1,489
Texas
Guys if you do an early edge upgrade, you have send back the phone that you're upgrading from. I edge'd up too and I have to send back my 5S. Another thing is your phone has to be in good condition. Meaning it can't be cracked, water damaged, ect. Or else Verizon will charge you. They also want you to turn the phone in, within 2wks after getting the new phone.

There should also be a FedEx label, that's has the trackin info on it. If you didn't get a label, then go to a Verizon store and they should be able to provide one for you.
 

mets1125

macrumors regular
Sep 4, 2007
249
0
Queens, NY
Thanks guys.. I called vzw and they are sending me a kit that I should receive in 2 days and they also confirmed I have to return the iPhone 5.
 

gabo864

macrumors 6502a
Sep 13, 2012
745
268
I work with best buy and we do this all the time, you do not have to send the original phone that you got with your upgrade, as long as it's a working phone and it's on your line right now then it's fine. We have been doing this for a while and they even tell customers the same at the verizon store. We do this when customers have cracked phones (you are charged $200 if your phone has cracks or is not working properly) so they don't care as long as it's a working smartphone. Believe me, they want you on edge! They want customers to move away from 2 year contracts.
 

Jimf1234

macrumors newbie
Jan 10, 2010
18
6
you can upgrade from any phone. I activated a droid 2 on my account and then went in and used early edge. They took the droid 2 and I kept my note 3.
 

crex23

macrumors newbie
May 22, 2009
18
0
East TN
My Verizon store gave me a bubble mailer with first class postage attached to send back my 5s. I was going to mail it with insurance since the bubbler mailer is pretty flimsy, but the po clerk said I couldn't. I'm seriously considering taking it to UPS and letting them box it up, insure it, and mail it. The $20 cost to me beats paying for a $650 phone that never arrived back to Verizon. What are your thoughts? Does anybody actually drop a $650 phone in an uninsured bubble mailer and just hope it gets there?
 

mastershakess

macrumors 6502
May 14, 2008
498
3
Bel Air, MD
I received an insert for a box that holds the phones and I've mailed away an iPhone 4 and iPhone 5s. I wasn't too worried about it, it's Verizon's policy and I have the tracking numbers.
 
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