I really need help. My iphone screen is all black with a white apple in the center of it. I tried to turn off/on with the button at the top to no avail. I held it down for awhile. This all started when I went onto itunes and had my phone hooked up to my laptop (windows 7) and it was updating from the phone to the computer. Then, on came a window that said I needed to update my software so I clicked the download now button for the updated ios. It appeared to be updating. I left the room and upon my return, it tell me that it was unsuccessful and I needed to do a systems restore. This irritated me since the phone was four hours old, but I hit on system restore and it appeared to be restoring and now it says that it was unable to do the restore due to an unknown error. I tried rebooting the laptop with the phone unplugged, Tried the restore again. Same error,. I want to cry. Is there anyone that can help me? Thanks so much.