iPhone 11 Pro VZW Returns Question?

Dd0tc

macrumors regular
Original poster
Sep 12, 2014
129
94
I upgraded my device online and I ordered the wrong iPhone 11, so now I have to return it. Anyone know how the process goes to return and re-order the right device?
 

DevinNj

macrumors 65816
Apr 27, 2016
1,093
813
New Jersey
I'd contact Verizon see what they say. Used to be they will exchange as long as it hasn't been opened, not sure if that's changed
 

mcnieman

macrumors member
Jul 1, 2008
53
2
I wanted the Max not just the Pro. I ordered the wrong model
Just start a chat with them. You can either do it in store if they have what you want in stock or by mail. $50 restocking fee either way.
 

OasisNYK

macrumors 6502
Nov 29, 2004
377
76
My understanding is that if it is not opened they will not charge you. I am in the same boat and have been using an 11 Pro Max from Apple to see if I like it.

Ultimately I think I will stick with the pro because of the one handed convenience factor - but I did check with VZW and confirmed no restocking fee if unopened.