Lol
Really?
Just by swearing at a customer service rep?
Can you swear at them, have them cancel your service, then be out of contract and go elsewhere?

Lol
Really?
Just by swearing at a customer service rep?
Can you swear at them, have them cancel your service, then be out of contract and go elsewhere?![]()
Can you swear at them, have them cancel your service, then be out of contract and go elsewhere?![]()
No. They just shut your phone off without notice. Mainly an inconvenience I believe. Both people I know it happened to just called back, talked to the loyalty department, and they turned the service right back on.
If you read the Verizon user contract, it's in there. I still think it's ridiculous that they think doing this benefits them in any way.
The Verizon iPhone 5 is fully unlocked for gsm use so it works.
It does not make a difference wether Verizon is cdma.
I think what our esteemed colleague is trying to say is that the Verizon iPhone 5 wasn't revised for AWS compatibility, which will not allow it to connect to T-Mobile's HSPA areas that have not been "refarmed" to the PCS band.
Hello folks
I bought the iPhone 5 ages ago and the thing is nearly a piece of junk (battery life sucks and it freezes up occasionally).
Because I'm not in the country, I had someone call VZW to cancel my phone account and ask them to unlock it.
Unfortunately, she was told that they cannot unlock it:
"They told me that it can't be used with another carrier unless it's outside of the US and then you'd have to talk to that carrier"
What the ****???
How is it possible that they won't unlock my iPhone that is now out of contract and I was with them for two years?
Of course Verizon will tell you this. I got the same bs speech from those fools. I had a 5 I tried to use on T-Mobile last year and got 4g and not LTE speeds. They will tell you any lies to get you to stay. I cancelled lines yesterday and wasn't asked why. They don't care if customers leave because they get new ones almost everyday.
T- mobile works good where we live so we switched because they are much cheaper than Verizon. I don't miss Verizon at all. The 5s does can do wifi calling on T-mobile and gets LTE.
The thing is in the days of strictly CDMA phones, it was true that you can't use Verizon phones on other carriers. Quite likely, people are still stuck on that mentality. I don't really blame employees if Verizon corporate doesn't train or purposely misinform their employees.That's pretty crappy to straight up lie to people in order to make them feel like they have no option than to stay with them.
Verizon plain sucks. Did you know that they can and will cancel your service without warning if you swear while on the phone with them? Yeah....if you swear. It's happened to two friends of mine. They act like they control you. I actually just switched to Verizon one week ago and have been contemplating leaving already due to horribly rude and arrogant customer service agents.
I have been with VZW for quite a while and have had nothing but good customer service encounters. My friends and family are the same.
Perhaps you and your friends should try harder to be something different than you are, as who you are and what you're doing doesn't seem to be working out so well. Just a thought.
I have been with VZW for quite a while and have had nothing but good customer service encounters. My friends and family are the same.
Perhaps you and your friends should try harder to be something different than you are, as who you are and what you're doing doesn't seem to be working out so well. Just a thought.
Wow, so because you got good customer service before it means it's not possible for anyone else to get bad customer support?
They should change who they are and what they're doing?
Unreal![]()
Lol��
I never had bad service from Verizon cause I never had them as a carrier.
But just like with any company you will get good and bad customer support reps.
How hard is that to comprehend?
I have been with VZW for quite a while and have had nothing but good customer service encounters. My friends and family are the same.
Perhaps you and your friends should try harder to be something different than you are, as who you are and what you're doing doesn't seem to be working out so well. Just a thought.
One....if you were actually reading you would have realized this never happened to me, but to two people I know.
Two....they swore. According to them, they were just frustrated at Verizon's service. So in your mind they should change because an overbearing company feels like they can control you?
Third.....no one gives a flying **** about Verizon; including me. If they ever cancelled my service, even shortly, for something so stupid, I would leave them that day. Therefore, they would lose 2 years of potential profit because someone swore on the phone. God forbid. Great policy.
Not to mention, people post comments ALL THE TIME about how dissatisfied they are with Verizon's customer service. I have heard various horror stories for years about their service.
Like the other poster stated, some people kiss ass, fork over tons of extra funds without question, and never stand up. Those are the people who think they are getting good service.
I called Verizon yesterday to simply ask how their "surcharges and fees" are calculated and was transferred back and forth between 2 departments 6 times over the course of an hour. No one could answer the question and they were all rude and arrogant. I got a little aggravated after about 45 minutes and they got even more rude. They didn't care that they wasted an hour of my time. Not even an apology. **** them!
Apologies for misremembering.
Not hard to comprehend at all; having several claims of people's lines/accounts being cancelled because of curse words, however, is hard to comprehend (read: believe).
How about we try to get back to the subject at hand? OP has a Verizon iPhone 5 that he or she wants to use in China. Easily done if they can find a GSM carrier over there that sells SIM cards separately. However, the major carriers over there seem to mostly support CDMA which is locked to Verizon for OP, and Verizon supposedly won't unlock it. So what does OP do? Escalate the call until they get it unlocked? Sell the 5 in the US and just buy 5s's or 6's when they become available in China?
Actually there is nothing that needs to be unlocked with CDMA devices.
Its only if the particular carrier allows the ESN number to be registered in their database and for the device to be activated on their network.
Again, the OP doesn't need anything from Verizon.
He just has the limitation of specific bands and frequencies and also has to deal with chinese cdma carriers that will or will not allow the specific device on their network.
Or he can try sticking to gsm networks only if possible there and hope he gets decent service.
How about we try to get back to the subject at hand? OP has a Verizon iPhone 5 that he or she wants to use in China. Easily done if they can find a GSM carrier over there that sells SIM cards separately. However, the major carriers over there seem to mostly support CDMA which is locked to Verizon for OP, and Verizon supposedly won't unlock it. So what does OP do? Escalate the call until they get it unlocked? Sell the 5 in the US and just buy 5s's or 6's when they become available in China?
Thanks for helping out!
(I hate Verizon as much as anyone here btw).
I guess I have no idea about CDMA band and ESN etc.
As you know, cell phone booth employees are not going to know about this kind of stuff whether you are in the US or China.
I may try with both CDMA (China mobile, I believe) and GSM carrier (China unicorn, I think) and see what happens.
I don't know if I can try without signing up though.
Perhaps the sales people have experience with people bringing iPhones from america so it won't be so difficult.
Last time when my lady brought her AT&T locked 5S, she couldn't use it on any network, although I don't know if she tried CDMA.
Good information is awfully hard to find around here.