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Wacom BT tablet - "The pairing attempt was unsuccessful"

M

mikey.f

macrumors regular
Original poster
Aug 18, 2006
125
0
Slovakia
Hi!

I've had this wacom Bluetooth tablet for some time now, and I was able to work with it before. However, I've recently moved from USA back to Europe, and haven't used it for a while (forgot the power cord in USA, and was too lazy to get a new one). I got a new power cord and decided to start using my tablet again. However, it wouldn't connect with the computer, so I thought that perhaps my pairing settings are outdated or whatever. I deleted the pairing from BT preferences on my Mac, and tried to pair from the beginning. The computer FOUND the tablet as a BT device, when I clicked continue, I chose "Mouse" as the type of the device. During the next step, "Pairing with the mouse", the Bluettoth setup assistant worked for a while on the pairing process, and shortly after I got this error:

"The pairing attempt was unsuccessful. Make sure your mouse is in a range of this computer, turned on and "discoverable." ..."

I tried multiple things - restarting the device, restarting the computer, turning everything that could cause interference off, reinstalling the wacom driver,... Nothing helped, I still get the same error.

Could this be a problem with the tablet, or with my computer, has anyone met with a similar problem before?

Thanks for any suggestions...
 
I'm having the same problem - I think its because when you do pair as a mouse it won't give me the option to 'not use a passkey' - instead it automatically tries to assign an empty passkey and then fails (the installation manual says not to use a passkey - but this isn't being presented as an option during pairing).

I've tried using old drivers, new drivers etc.

I've emailed Wacom but aren't holding my breath - their forums are down and nothing on their site that seems helpful.
 
Well, I seem to have it figured out...

Since I wasn't using the tablet for some time, the battery was pretty much drained - and even though I had a power cable connected, it probably didn't have enough juice to finish the pairing process.

So, I let the battery fully charge overnight, and tried the pairing in the morning - and voila, it worked!

So .. funkytastic3 - do you think this could be the cause in your case, too?
 
unbelievable! I was just about to say no thats not the problem because I've had it on charge for the last couple of days & it still didn't work.

I took out the power cord and tried again and it worked! :confused:

very strange - still who cares glad to have it working again - thanks for the prompt I wouldn't have bothered trying again if not
 
I had the same thing happening

I took the plug out, used those 3 buttons on top to reset like someone suggested, and then it paired! Who would've thought taking out the power cord would do the trick.
 
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