wait til after Press Conf. for Replacement?

[billy3785]

Heres the deal. I've been having very bad proximity sensor issues. I saw that many of you have gotten replacements from apple by calling tech support. I figured I would give this a try myself - not only because of the issues its having (i'm assuming that a replacement has only a 50/50 chance of fixing my issues) but also because of some hairline scratches I have in the phone from before I bought a case.

So... the senior tech advisor said they would need to issue a replacement and that they would need to authorize my card for $699, ouch! well I did not have the funds available in my checking since pay day is in about one hour. They told me to call back tomorrow with my case number and then they could send it out, either way I would get it by friday morning.

Now with this whole press conference, is it worth it to wait a few days and see what apple has to say? is it possible that if they issue a recall and start giving out better replacements that I wouldnt be able to get one since I've already gotten one replacement?

Not really sure what to do!

 

[maddux2005]

Just wait until Friday. It's best. They will address all the issues and announce their solution. And luckily for some, this all comes before anyones 30 day return period is up.

FYI: I'm a happy iPhone 4 user with no issues and it's a wonderful device!

 

[draz]

If they send out a phone which is listed in any potential recall Apple might announce then yes you are entitled to whatever service is required on that phone as part of the recall.

Get your replacement.. if it works YAY! If not then listen to what Apple has to say and proceed that way.

 

[Vertigo50]

You should wait. You never know what we're going to hear on Friday, and it could effect your replacement a lot. It's only a little over a day.

 

[Geckotek]

I wasn't having issues, then the proximity sensor issue popped up. Today I was on important 4-way conference call where I called into MS support for an issue on our server. Somehow my face touched the screen and split the calls. Luckily they IMd me and I was able to hit merge again. But what if I had hung up?? What a PIA that would have been!

Anyway, it is POSSIBLE that the proximity sensor issue could be resolved with a software fix. The antenna issue hasn't proven to be a real issue for me.

SO, I'm waiting to see what they say Friday. I suspect they will not only announce some fixes, but they will extend the return date past 30 days to allow people time to take care of the issue without putting a ton of pressure on their stores. My phone is in good shape. If the proximity sensor is something that can be addressed via a software update, I'd prefer to keep this phone and not risk getting another phone that might have other issues.

 

[Statusnone88]

Heres the deal. I've been having very bad proximity sensor issues. I saw that many of you have gotten replacements from apple by calling tech support. I figured I would give this a try myself - not only because of the issues its having (i'm assuming that a replacement has only a 50/50 chance of fixing my issues) but also because of some hairline scratches I have in the phone from before I bought a case.

So... the senior tech advisor said they would need to issue a replacement and that they would need to authorize my card for $699, ouch! well I did not have the funds available in my checking since pay day is in about one hour. They told me to call back tomorrow with my case number and then they could send it out, either way I would get it by friday morning.

Now with this whole press conference, is it worth it to wait a few days and see what apple has to say? is it possible that if they issue a recall and start giving out better replacements that I wouldn't be able to get one since I've already gotten one replacement?

Not really sure what to do!

In the same boat as you. Decided to hang onto my phone because A) I really don't have the money to be forking over 700 bucks for God-knows how long until they receive my original phone and B) Friday will be here soon enough, still within our return window. And even so, I spoke with 3 different Applecare specialists and they were 100% right. "You still have 340-something days left in your warranty. If you REALLY want to have it swapped out at some point, we'll take care of it no problem."


I just can't justify wasting a swap out when we really have no idea what's coming on Friday. Just be rest assured that if you decide to keep the phone, they know this PS issue is legitimate and with the right attitude they will be more than happy to keep you happy. So hang on a bit longer and see what the tide brings in.

We pay markup on these products for a few reasons. And one of them (one of mine at least) is their superior customer service.

 

[JosephBergdoll]

free ipads for all!