Hey dronus.
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Anyways. What I really wanted to say was, are you going to ask for compensation. I don't want to sound like someone who wants things for free. But, we have been stuffed around by Apple and I think they should pay...
I have lodged an official complaint with DJ's, asking them to forward it to Apple (Im sure they wont). I have also asked to speak to the Apple rep but they never call you back.. If you show Apple that you know about their LIES they will simply noshow.. I have asked to have a constructive discussion with all parties involved but it would seem that "they have everything under control" which is a load of BS.
Mac.Tank said:
Apple has plenty of machines to go around but is ONLY fulfilling orders placed directly with them either via the online store, Apple phone orders or at the Apple Stores in George Street or Chatswood. They will not supply ANY resellers with machines until the 1st or 2nd week of January.
Seemingly the people who are being dodgey are Apple. We have seen time and time again that Australian online orders are being built in Shanghai and shipped to Australia, often within a week; yet when we ask why resellers orders are not being shipped they say it is either due to a lack of parts (BS), backlog in production (BS), or the reseller hasnt placed the order (BS). thats a whole load of BS.
If you call crapple they say you have to speak to your reseller (copout). you speak to your reseller they say they dont know anything as apple has not told them anything. From a customers point of view this is unacceptable.
I will not do what apple wants me to do and cancel my order to order directly through them. I will not change my shopping habits to by directly from a company that is determined to alienate and deny stock to its resellers. If i cancel my order down the track it will be the last order i make to apple. Thats for any of their products, and ill make sure that everyone i know hears about how they conduct their business.
As far as compensation goes - where do you draw the line. Should the reseller cop me asking for a 10% discount, free apple care or a store voucher? I hardly think that is fair. Its not their fault apple are being arseholes and not sending them stock.
I would insist that if there was any compensation it came from apple, from that very rep who doesnt even have the decency to return your phone call. You have to remember that it might not be that Apple reps fault, but he/she has the power to escallate this to his channel partners, and motivate someone there to push this further, asking questions. Ultimately it is the apple reps job on the line.. no sales to his resellers = no job for him.
It shouldnt matter what payment methods you arrange with the reseller - Apple gets paid in full when the order ships anyway.
