So I showed up a few hours before the apple store Scottsdale, AZ store opens and they won't tell me if they have any iPhones. Just basically mocking me while I stand in the heat. I didn't know they were rude associates. Sigh I guess I'll wait another hour and a half and see..
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Waiting outside.. Won't tell me if they have stock
- Thread starter mrfriggz
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UPS and FedEx = no Sunday shipments.
But if you stand outside loooooong enough they will get some iPhones in.Interesting. Well then they are just letting me stand here. I asked a couple employees and just say they don't know. It just frustrates me because I have never been treated like this by apple. I am the only one out here, so just saying: sorry bud, try tomorrow morning. I don't expect special treatment and I know it's a hot item. But come on
The Apple Store in Bridgeport Village (Tualatin, OR) did the exact same thing to me yesterday. Make me wait without indication of stock.
Once the doors opened they directed me to a mac with the "priority list" signup page loaded...
Good luck!
I'm so glad i preordered at best buy, I had a 6-24-2010 930am appointment as was out of there with my new iPhone 4 by 1020
It's very likely that Apple has rules about dealing with customers when the store the employee works at is not open.
I think that's pretty poor customer service. If you are the only one in line, they could at least give you some information (especially how hot it is outside).
I swear -- for a company that likes to pretend they take care of their customers, Apple might be the worst in customer service.
I swear -- for a company that likes to pretend they take care of their customers, Apple might be the worst in customer service.
Well, I certainly don't think he has the "right" to know their stock but it's pretty lousy of them to make him wait without letting him know if they have one to sell him or not.
Just sayin'...
-Badger
That's pretty shoddy treatment. Ask to speak to the manager and see if you can make progress. The staff have probably been told not to reveal stock levels and are just following orders.
Orders which are reasonable in an air-conditioned mall, but not outside in the Arizona sun. Say you're going to email Steve: Everybody seems to be doing it these days.
BTW, If there's no stock, aren't the stores just taking names for a priority list now?
No doubt they are "over" it by now. Wouldn't you be?
That being said, it's a shame that Apple did not put a store inventory tool up on their website as they have for previous launches. I have my i4, but when I was purchasing my 2G and 3G, that tool was very useful as I waited a while after launch to purchase.
That being said, it's a shame that Apple did not put a store inventory tool up on their website as they have for previous launches. I have my i4, but when I was purchasing my 2G and 3G, that tool was very useful as I waited a while after launch to purchase.
Do you realize how ridiculous that sounds?
Wow buddy, I sure as hell wouldn't hire you for anything.
It's very likely that Apple has rules about dealing with customers when the store the employee works at is not open.
That'd be the only logical (and acceptable) explanation if you ask me.
I mean, jeez, I can't imagine the store people not knowing whether or not they have iPhone 4's in stock at the time they open the store. And if the company policy prohibits them from letting the cat out, they could at least be nicer to the sole customer who's willing to stand in front of the store an hour before it opens!
Boy, these June 2010 guys just pile it on, don't they? Common courtesy man. I bought my iPad in Memphis and they did us the courtesy of telling the 100th guy in non-reserve that he probably wouldn't get one.
Take a quick peek at this dudes (Gryzor) posting history and you'll get a good idea of what he's up to.
Any updates OP? Fingers crossed although I wouldn't blame the employees at this point -- been a long weekend for them
Leave him alone. He wasnt hugged as a child.
haha but seriously though, there are people working at my local mcdonalds that wouldn't share that insane mindset towards customer service.
Update: Didn't have any in stock. Once I got in the store, I decided to politely vent to what looked like the store manager or assistant manager. He listened to me and apologized, but said that the people I asked hadn't clocked in yet (bs). I said that they could of came inside, checked for me, then ran outside to just let me know. He was nice, but really didn't seem to care. Offered to put me on the in-store reserve list (which I did).
Oh well. Sorry I came here to complain, but standing out in the nasty heat which our blue shirted friends basically stood in the store and probably laughed that I was standing there looking sad. I guess I was expecting superb customer service. Meh. I just want my damn phone. I finally got approval from my better half to go ahead with the purchase.
Thanks for "listening" lol...
Oh well. Sorry I came here to complain, but standing out in the nasty heat which our blue shirted friends basically stood in the store and probably laughed that I was standing there looking sad. I guess I was expecting superb customer service. Meh. I just want my damn phone. I finally got approval from my better half to go ahead with the purchase.
Thanks for "listening" lol...