waived upgrade fee?

Discussion in 'iPhone' started by juicexct, Jun 24, 2010.

  1. juicexct macrumors member

    Joined:
    Jun 11, 2010
    #1
    I called up AT&T customer service and explained to them that I've been a customer for 10 years and our the bill is $150 a month. I also stated that I would be purchasing a $300 phone and another 2 year contract. I asked them if they could waive the upgrade fee like some people here have said they were able to do. I was told the $18 fee was standard procedure and could not be waived. So how are people getting around this? I don't think I should have to pay AT&T on top of the phone and contract price.
     
  2. bostonte macrumors regular

    Joined:
    Jun 30, 2007
    #2
    My text from *NEW# says, "As a valued customer, we can offer you an upgrade with a new 2-yr commitment and waive the $18 upgrade fee."

    I didn't do anything, it just says that.

    The other two lines I upgraded today said I would be charged the $18 upgrade fee.
     
  3. quid squid macrumors regular

    Joined:
    Aug 4, 2008
    Location:
    los angeles
    #3
    when I ordered my phone from Apple it said my fee would be waived, then it showed up on AT&T's end.
     
  4. anitrajw macrumors regular

    Joined:
    Aug 31, 2008
    #4
    I received a text showing the fee would be waived also, but today I got something in the mail stating my next bill would be higher due to an upgrade/activation fee.
     

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