Hi all, Just looking for some advice from anyone who has recently also bought a MBP (or anything) from Apple UK under the courier service of 'Walsh Western', which actually functions under the name of 'Syncreon' now. I've always had fantastic service from Apple - my iPhones have always arrived days early and ordering has always been a joy. However, last wednesday I finally ordered a new MBP and chose free delivery - 'why not?' I thought, 'save myself a few pennies, and besides, Apple deliveries are fast and hassle free'. I then noticed that unlike previous orders, they had selected a mysterious 'Walsh Western' for courier duties. Hmmm. Anyway, after Googling them, eventually figuring out that they are actually Syncreon now, then eventually figuring out the correct combination of the various order numbers on my Apple invoice the Syncreon website accepted... it told me on Friday that my MBP had arrived at the local depot at around 5am that morning... so technically should have been on that delivery round. Friday came and went, I grumbled once, but overall looked forward to today. I stayed in all today, my Apple tracking page showing 'out for delivery'... but they have not come. No card, nothing. The Syncreon website has not updated since friday morning, either. Tried calling Syncreon/WW, but their system is under the impression I have to be a Dell customer to continue past the IVR - any of the Apple numbers lead to fail and they were 'closed' at 16:30. What? I then googled to see if anyone had any other contact numbers, and was met by a barrage of hate on forums and blogs - I cannot find one good word about them, and this leaves me a little worried, as it appears that they regularly lose deliveries and give them to the first person they see in the approximate vicinity of their customer's address. Also, reports say that they sub-contract drivers themselves... hundreds of posts by Dell customers livid about having to wait weeks for investigations by Dell to either get a replacement or money back. Surely this is not the Apple way? Anyway, I am beginning to think this may be the start of a nightmare. You may think I'm being over-dramatic, but I can't afford to take days off waiting in vain for what might take weeks to deliver. It totally is a first-world problem, but hey. Anyone had any good experiences to alleviate my growing worries? Much love.