I know there are a ton of threads here describing the terrible customer service, but wanted to add my voice. I've used them twice now and had issues both times. The products themselves are fine, but the customer service is terrible.
First time I bought a skin for a Nintendo Switch. Product was great, but I paid extra for expedited shipping and it still took like two weeks. They did send it out by the 2-day mail, but I believe the transit time would have been the same if I chose the cheap option. The issue was that it took them so long to send it out, which I thought the more expensive option would avoid. Then they sent an email saying 'you're item has shipped!' Well guess what - it was actually like 5 more days before it actually shipped. They simply sent the info to USPS on that date. Took them several more days to actually drop it in the mail.
Second time was when I bought a skin for my new Iphone 11. Everything arrived ok (though again, like usual, it took a while). When I finally opened the package I noticed that there were two skins (great!), but oddly they were slightly different - not the exact same skin. Ok, fine, doesn't really matter. Odd, but the only difference was how much was covered around the various cutouts. The bigger issue was that customer service assured me that they would also be sending a piece that covers the glass around the lenses, just like all the other skins they sell appear to. But neither skin had this piece. So I reached out to them - a total of about 5 times over the past two weeks, waiting 48 hours or more between each communication . Finally got a response several days ago (interestingly enough this was about an hour after I filed a complaint with the BBB). They asked me to send a pic. So I did. Now several more days have passed and still absolutely nothing. All for a tiny piece of plastic that they were supposed to send in the first place.
Again, seems like most people know this. But for the newbies - use a different company. It's all mostly the same product. No reason to go with Slickwraps. Customer service is virtually nil.
First time I bought a skin for a Nintendo Switch. Product was great, but I paid extra for expedited shipping and it still took like two weeks. They did send it out by the 2-day mail, but I believe the transit time would have been the same if I chose the cheap option. The issue was that it took them so long to send it out, which I thought the more expensive option would avoid. Then they sent an email saying 'you're item has shipped!' Well guess what - it was actually like 5 more days before it actually shipped. They simply sent the info to USPS on that date. Took them several more days to actually drop it in the mail.
Second time was when I bought a skin for my new Iphone 11. Everything arrived ok (though again, like usual, it took a while). When I finally opened the package I noticed that there were two skins (great!), but oddly they were slightly different - not the exact same skin. Ok, fine, doesn't really matter. Odd, but the only difference was how much was covered around the various cutouts. The bigger issue was that customer service assured me that they would also be sending a piece that covers the glass around the lenses, just like all the other skins they sell appear to. But neither skin had this piece. So I reached out to them - a total of about 5 times over the past two weeks, waiting 48 hours or more between each communication . Finally got a response several days ago (interestingly enough this was about an hour after I filed a complaint with the BBB). They asked me to send a pic. So I did. Now several more days have passed and still absolutely nothing. All for a tiny piece of plastic that they were supposed to send in the first place.
Again, seems like most people know this. But for the newbies - use a different company. It's all mostly the same product. No reason to go with Slickwraps. Customer service is virtually nil.
