So I visited the apple store for the first time two weeks ago because I'm now working in an area that has one. My friend from home needed his MBA looked. I took his laptop in, and while the lady genius was looking at it I took out my phone to text him to let him know I was getting it fixed. The lady looked at my phone and notice I had a crack down it. I never use a case because I feel Like it takes away from the phone. I usually just buy a new phone if I drop it or something. You could barely see it so I was living with it until new one came out. The point of the story was when she notice the crack, the next statement was "do you want a new?". I didn't even ask. She just offered. I quickly said "how much would it cost?" she said "free" so I ended up with a brand new iPhone 4 without even asking. My home button had been not responding some so this was perfect. I wasn't even going to ask for one because I figured since I had drop it, they would have blamed the non responsive button on that drop. Anyways, I had to share this because never in my life had I experience such great service. Kudos for apple.