Little while ago I posted at Thinksecret.com forum about my switch to Apple and purchase of a G4 dual 1.25 GHZ on Ebay. I was really excited but I got dissapointed real soon. Here is what happend.
On April 25th 2003 I purchased an Apple G4 Personal Computer at EBay from seller "faded6662005".
The item was priced at US $1,699.00 and had no bids. I contacted Mr. Divin asking him if he would agree to sell the item for US $1550 including shipping. He agreed to the price and I sent him the money via Paypal.
After I paid he wouldn't reply to my emails and didn't close the auction. It took me several e-mails with the subject "Paypal Fraud Department" in order to get a response from him saying he couldn't figure out how to close an auction. He closed the auction 30 min later. Several hours later I searched for his username and found he was selling the same computer again on a different auction. I contacted him via e-mail and he told me it was a mix-up. I didnt feel comfortable and asked him for his phone number, he told me he doesn't give out personal information over the internet.
I got suspicious and contacted Paypal fraud department informing them of my situation. The representative at Paypal told me to file a complaint and Mr. Divin would have 10 days to show them a tracking number or an shipping receipt. At the same time they also informed me it would take up to 30 days to get my money back. I asked if I should inform my credit card company and he told me to wait 30 days and see if Paypal could recover my funds. However, that same day I contacted Mastercard and told them my situation but I was told once again to wait 30 days before submitting this letter.
In the meantime I had several e-mail conversations with Mr.Divin and he came up with all kinds of excuses. - He had to wait until the money cleared his Paypal account. - He couldnt remember what item I had purchased - He was working 12 hour days at Oregon Canadian lumber - He would send it out next week - Paypal closed his account and he wouldnt ship the item and that I should leave him alone.
I contacted Paypal several times regarding my claim. I noticed I had a pending reverse transaction of US $1,489.25 from Mr. Divins account to my account. During the 5 or 6 times I contacted Paypal I was told my claim was under investigation and it would take 30 days.
On May 27th I received an email from Paypal stating the following:
PayPal has concluded our investigation of your buyer complaint. Case ID: Transaction Date: Apr 24, 2003 Transaction Amount: -$1,550.00 Seller's Email: Seller's Name: Jesse Divin Our investigation has determined that the seller is at fault, and we have recovered your funds. $18.47 has been credited to your account. This is the maximum amount we were able to recover. Please allow up to 5 days for this adjustment to be reflected in your account. We appreciate your business, and regret this experience.
I contacted Paypal and asked them what happened to my money. The representative told me that $18.47 US was all they could recover and that my claim was still under investigation. I was extremely shocked to hear that this was all they had accomplished in 30 days.
The End
Anyway this is my story. Sorry couldn't switch. I'm back with windows. I guess I have to save up for a while.
On April 25th 2003 I purchased an Apple G4 Personal Computer at EBay from seller "faded6662005".
The item was priced at US $1,699.00 and had no bids. I contacted Mr. Divin asking him if he would agree to sell the item for US $1550 including shipping. He agreed to the price and I sent him the money via Paypal.
After I paid he wouldn't reply to my emails and didn't close the auction. It took me several e-mails with the subject "Paypal Fraud Department" in order to get a response from him saying he couldn't figure out how to close an auction. He closed the auction 30 min later. Several hours later I searched for his username and found he was selling the same computer again on a different auction. I contacted him via e-mail and he told me it was a mix-up. I didnt feel comfortable and asked him for his phone number, he told me he doesn't give out personal information over the internet.
I got suspicious and contacted Paypal fraud department informing them of my situation. The representative at Paypal told me to file a complaint and Mr. Divin would have 10 days to show them a tracking number or an shipping receipt. At the same time they also informed me it would take up to 30 days to get my money back. I asked if I should inform my credit card company and he told me to wait 30 days and see if Paypal could recover my funds. However, that same day I contacted Mastercard and told them my situation but I was told once again to wait 30 days before submitting this letter.
In the meantime I had several e-mail conversations with Mr.Divin and he came up with all kinds of excuses. - He had to wait until the money cleared his Paypal account. - He couldnt remember what item I had purchased - He was working 12 hour days at Oregon Canadian lumber - He would send it out next week - Paypal closed his account and he wouldnt ship the item and that I should leave him alone.
I contacted Paypal several times regarding my claim. I noticed I had a pending reverse transaction of US $1,489.25 from Mr. Divins account to my account. During the 5 or 6 times I contacted Paypal I was told my claim was under investigation and it would take 30 days.
On May 27th I received an email from Paypal stating the following:
PayPal has concluded our investigation of your buyer complaint. Case ID: Transaction Date: Apr 24, 2003 Transaction Amount: -$1,550.00 Seller's Email: Seller's Name: Jesse Divin Our investigation has determined that the seller is at fault, and we have recovered your funds. $18.47 has been credited to your account. This is the maximum amount we were able to recover. Please allow up to 5 days for this adjustment to be reflected in your account. We appreciate your business, and regret this experience.
I contacted Paypal and asked them what happened to my money. The representative told me that $18.47 US was all they could recover and that my claim was still under investigation. I was extremely shocked to hear that this was all they had accomplished in 30 days.
The End
Anyway this is my story. Sorry couldn't switch. I'm back with windows. I guess I have to save up for a while.
