iPad Pro Warning: iPad Pro has a multitask bug

[asafblasberg]

Hello,
I have had the iPad Pro 11-inch (2018) version for a week and have discovered a new multitask bug and was wondering if others have it. If you keep trying to use the split-screen feature (i.e. mail on one side, messages on the other) after a while, the iPad Pro will eventually crash. I've submitted some screen shots here - let me know if others have this issue. Running iOS 12.1





I have an appointment with a Genius bar tomorrow. Apple told me it could be software or hardware. Not sure. Very disappointing.
Thanks,
Asaf

 

[Mabus51]

Haven’t had issues doing split screen on mine. Had the 11” since launch. With that said I don’t use Messages at all on the iPad. So most likely a software bug in that app.

 

[asafblasberg]

Haven’t had issues doing split screen on mine. Had the 11” since launch. With that said I don’t use Messages at all on the iPad. So most likely a software bug in that app.

Thanks.

 

[duffyanneal]

How long before it crashes? I ask because I just spent ten minutes reading mail and messages without any issues. I have the new 12.9”.

 

[asafblasberg]

How long before it crashes? I ask because I just spent ten minutes reading mail and messages without any issues. I have the new 12.9”.

How long before it crashes? I ask because I just spent ten minutes reading mail and messages without any issues. I have the new 12.9”.

It happens pretty instantly — after a while I’m able to swipe up to get it back to the home screen. I did a full clean reinstall. Wiped all content and settings. Same problem.

 

[ConfusedChris]

I have had side-by-side apps stall like that since iOS 12.0 on iPad Pro 9.7”.
I normally quickly close them in App Switcher so I don’t know if they would eventually crash.

 

[asafblasberg]

Wow okay that pretty much describes the same issue I have. (. So it looks like a software issue. Bummer.

 

[Lobwedgephil]

I tried it for about 5 minutes before I got bored, but I didn't see a crash. I have seen occasional freezes multitasking like mentioned above, but not since using the new Pro.

 

[asafblasberg]

Ok. So yes it’s normal once you bring up a second app side by side to see a brief one second delay before you see the content inside both app. That’s normal. But in my case they stay frozen and you can’t see their contents.

 

[asafblasberg]

OK updating the thread folks - so apparently i figured out the bug. If you turn Reduce Motion to ON, the bug will happen. If you turn it back to OFF, the bug never happens, not even one time. I went to the Apple Store and they told me it was a hardware problem so they immediately exchanged it for a new one. I tried the new one in the store, same problem. So Apple said it's now a software issue. I will let the engineers know and hopefully a new OS version will fix the issue.

 

[augustya]

OK updating the thread folks - so apparently i figured out the bug. If you turn Reduce Motion to ON, the bug will happen. If you turn it back to OFF, the bug never happens, not even one time.

What is a Reduce Motion ? How do you turn it on and off ?

 

[KarinvdB]

Settings - General - Accessibility

I guess it means to reduce the flowy nature of movements for those whose eyesight is bothered by this

 

[AutomaticApple]

Settings - General - Accessibility

I guess it means to reduce the flowy nature of movements for those whose eyesight is bothered by this

View attachment 805628

Huh, that’s pretty neat!

 

[tromboneaholic]

Hello,
I have had the iPad Pro 11-inch (2018) version for a week and have discovered a new multitask bug and was wondering if others have it. If you keep trying to use the split-screen feature (i.e. mail on one side, messages on the other) after a while, the iPad Pro will eventually crash. I've submitted some screen shots here - let me know if others have this issue. Running iOS 12.1

View attachment 805270

View attachment 805271

I have an appointment with a Genius bar tomorrow. Apple told me it could be software or hardware. Not sure. Very disappointing.
Thanks,
Asaf

Hopefully they get it sorted out for you at the appointment. I was actually using it like that yesterday (base 11" model), and I was actually impressed how much smoother it was that on my old iPad Air 2.

 

[MisterSavage]

I always have reduce motion on. Luckily I haven't encountered this bug.

Settings - General - Accessibility

I guess it means to reduce the flowy nature of movements for those whose eyesight is bothered by this

Yeah it was a big deal in iOS 7. This thread about the new animations making people feel motion sickness hit 47 pages!

https://discussions.apple.com/thread/5322295

 

[asafblasberg]

Hello all,
I thought i'd update you on the situation. Apparently I went to Best Buy today in Manhattan and tried a regular iPad 2018 model (non-Pro). Same issue. So yeah def. a iOS 12.1 bug. Oyyy ( Apple please fix (

 

[tromboneaholic]

Hello all,
I thought i'd update you on the situation. Apparently I went to Best Buy today in Manhattan and tried a regular iPad 2018 model (non-Pro). Same issue. So yeah def. a iOS 12.1 bug. Oyyy ( Apple please fix (

Was this a demo unit, or did you exchange the unit you had?

 

[asafblasberg]

Brand new iPad Pro, exchanged it three times, set up as new device. Not installing any other apps. All stock iOS

 

[asafblasberg]

Hello, here is a YouTube video showing the problem

Let me know your comments.

 

[macduke]

Only multitasking bug I've noticed is with the UI. When you have an app like YouTube that hasn't been optimized for the new iPads on the left, and Safari on the right in 1/3 view, the bottom UI for Safari floats above the bottom with a gap that you can see through, lol.

 

[asafblasberg]

Yeah, it's just not ready for primetime. There are tons of UI bugs specifically with iPad Pro and iPad. I also notice there are very few updates to any apps. I returned my iPad Pro yesterday.

 

[WilliamG]

Have any of you encountered this where the Safari window just goes blank?

iPad Pro 11”.

 

[asafblasberg]

Wow, that one I have *never* seen. That is strange.

 

[Serban55]

still a bug even today? on the latest iPad OS?

 

[asafblasberg]

Hi, it looks like the bug was fixed in the latest iPad OS 14.3