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Mr_Ed

macrumors 6502
Original poster
Mar 10, 2004
448
11
North and east of Mickeyland
I just updated to AirPort Utility 6.3 and it cannot see either of my 2 Airport Extreme base stations. They are working and I'm online but they simply do not show up in the utility so I can configure them. It just sits there and spins the "working" wheel. Very frustrating. Running MacOS 10.8.3. The previous utility (6.2) worked fine and I used it earlier today. I found a couple of posts in the Apple support community pointing to the same issue so my experience may not be an isolated incident.

Not sure of the exact models of AE I have but the newer of the two is 802.11n with dual band and guest network support. The older of the two may not be 802.11n, not sure. They look the same :) and I am using that one in bridged mode to extend my wifi range on the 2.4GHz network. At any rate, these routers have been in use for years without issues, and the routers themselves work fine. The utility is the issue.

I don't have time to follow up and figure out the core problem so I restored my previous Airport Utility to my desktop from a backup and it works fine. Just wanted to alert others to a possible issue.
 

Mike Boreham

macrumors 68020
Aug 10, 2006
2,277
660
UK
I have updated to Airport Utility 6.3, but can still see my AEBS fifth gen, however I am not offered the firmware update to 7.7.1, which I should be.
 
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MCAsan

macrumors 601
Jul 9, 2012
4,578
437
Atlanta
After the upgrade I see my TC, new type Express, and older vertical style express. No problems. Ready for the new TC tower to arrive next week. ;)
 
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chrfr

macrumors G4
Jul 11, 2009
11,013
4,573
I have updated to Airport Utility 6.3, but can still see my AEBS fifth gen, however I am not offered the firmware update to 7.7.1, which I should be.

No, that firmware is for the base stations released yesterday.
 
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siots888

macrumors newbie
Jun 12, 2013
2
0
hi having exactly the same problem with mr ed. i couldn't downgrade my airport utility to 6.2. the mac OS dont allow me to install a lower version of airport utility.
 
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mmomega

macrumors demi-god
Dec 30, 2009
3,789
1,965
DFW, TX
Mine is working as advertised. I can see my work AEBS as well as my home units. All good.
 
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OllyW

Moderator
Staff member
Oct 11, 2005
17,113
6,499
The Black Country, England
Not working for me. :(

Screen Shot 2013-06-13 at 00.02.30.png
 
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jetlife2

macrumors regular
Apr 18, 2004
129
9
Cincinnati, Oh

Didn't work for me either.

If you have a backup of 6.2 I recommend downgrading. I did and it worked fine again.

If you can't downgrade because the OS won't let you, manually sudo delete the 6.3 copy from the terminal then recopy the backup. If you want to do this but don't know how, find a friend who does, because you can break something if you aren't careful.
 
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Mr_Ed

macrumors 6502
Original poster
Mar 10, 2004
448
11
North and east of Mickeyland
Didn't work for me either.

If you have a backup of 6.2 I recommend downgrading. I did and it worked fine again.

If you can't downgrade because the OS won't let you, manually sudo delete the 6.3 copy from the terminal then recopy the backup. If you want to do this but don't know how, find a friend who does, because you can break something if you aren't careful.

That should work. You can also restore the older utility from a backup to another location for the time being. When looking at your old utility folder in Time Machine, right click on the utility to get a "Restore to..." Option.
 
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metier

macrumors member
Feb 20, 2012
77
9
Texas
I'm having the same issue, with a caveat.
15 rmbp has the issue not able to open my time capsule with the airport utility, but wifi works just fine.
mac min has the same issue
13 mac air no problem I can access the time capsule with the airport utility.

Pat
 
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siots888

macrumors newbie
Jun 12, 2013
2
0
called up apple & confirmed they have issue with v6.3. the apple lady recommended to downgrade by moving airport utility v6.3 to desktop before installing v6.2. will try later tonight if this will work.
what a foolish upgrade :mad:
 
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ZipZap

macrumors 603
Dec 14, 2007
5,795
1,099
I have never been able to successfully upgrade firmware on an Extreme. I stick with the out of the box firmware install, and when a new device is released I move up.
 
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oxocube

macrumors member
May 30, 2007
46
0
I turned on IPV6, as suggested by someone in the Apple support forums, and that fixed the problem. Utility 6.3 now sees all of my devices.
 
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mackguy

macrumors newbie
Dec 6, 2009
1
0
Everson, WA
AirPort Utility 6.3 Upgrade Question

Ditto. An Apple support tech suggested this via email and it worked for me also.

Hello Mr. Ed,
I'm a little leary of upgrading to AirPort Utility 6.3 after reading your recent posts. You mentioned talking to Apple Support about upgrading and the support rep told you to use: IPV6- what exactly is that? I asked MY DSL Provider (Frontier) and they are totally non-technical when it comes to this. Then I mentioned I was using a Mac and then sat on hold till I got someone who was reading cut-lines out of a book. After a frustrating 45 minutes the guy said- 'sorry, you're on your own'! I did a search and came across (http://support.apple.com/kb/ht4667) but without getting my Service Provider to give me a IPv6 address, router address, and prefix length- I'm dead in the water.
Is it possible to hide this update so everything the App Updater doesn't ask me to update this?
Please let me know- thanks!:)
 
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Mr_Ed

macrumors 6502
Original poster
Mar 10, 2004
448
11
North and east of Mickeyland
Hello Mr. Ed,
I'm a little leary of upgrading to AirPort Utility 6.3 after reading your recent posts. You mentioned talking to Apple Support about upgrading and the support rep told you to use: IPV6- what exactly is that? I asked MY DSL Provider (Frontier) and they are totally non-technical when it comes to this. Then I mentioned I was using a Mac and then sat on hold till I got someone who was reading cut-lines out of a book. After a frustrating 45 minutes the guy said- 'sorry, you're on your own'! I did a search and came across (http://support.apple.com/kb/ht4667) but without getting my Service Provider to give me a IPv6 address, router address, and prefix length- I'm dead in the water.
Is it possible to hide this update so everything the App Updater doesn't ask me to update this?
Please let me know- thanks!:)

You don't have to actually use IP v6 for your own networking and applications but apparently the v6.3 version of the utility uses it to communicate with the AirPort stations. If you go into your Mac's System Preferences->Network, select your main network interface, then select the "Advanced..." button, you should see a "TCP/IP" tab. In there there is an IPv6 configuration section. Selecting the "Link Local" option for IP v6 configuration pulldown list in my machine allowed the v6.3 utility to see my routers again.
 
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fhall1

macrumors 68040
Dec 18, 2007
3,558
812
(Central) NY State of mind
You don't have to actually use IP v6 for your own networking and applications but apparently the v6.3 version of the utility uses it to communicate with the AirPort stations. If you go into your Mac's System Preferences->Network, select your main network interface, then select the "Advanced..." button, you should see a "TCP/IP" tab. In there there is an IPv6 configuration section. Selecting the "Link Local" option for IP v6 configuration pulldown list in my machine allowed the v6.3 utility to see my routers again.

I have a last gen AEBS and My IPv6 setting is "Automatically" and Airport 6.3 utility finds it just fine.
 
Comment

OllyW

Moderator
Staff member
Oct 11, 2005
17,113
6,499
The Black Country, England
You don't have to actually use IP v6 for your own networking and applications but apparently the v6.3 version of the utility uses it to communicate with the AirPort stations. If you go into your Mac's System Preferences->Network, select your main network interface, then select the "Advanced..." button, you should see a "TCP/IP" tab. In there there is an IPv6 configuration section. Selecting the "Link Local" option for IP v6 configuration pulldown list in my machine allowed the v6.3 utility to see my routers again.

Thanks, changing that setting has fixed it for me. :)
 
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