WARNING: Recent UK Apple Store billing contained small percentage increases over advertised prices

Discussion in 'Mac Apps and Mac App Store' started by ssmed, Dec 3, 2018.

  1. ssmed macrumors 6502

    ssmed

    Joined:
    Sep 28, 2009
    Location:
    UK
    #1
    This was not a tax or delivery issue. Note, transactional fees are not passed to the customer in the EU.

    Check your credit card and Paypal accounts very carefully

    One £99 item charged at £100.69
    One £99 item charged at £100.23
    One £149 item charged at £154.24

    All small amounts of money, but if this was widespread it could be scandalous. No explanation from Apple as yet.
     
  2. chscag macrumors 68030

    chscag

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    Perhaps the small increases are due to currency fluctuations? $ vs £ ?
     
  3. ssmed thread starter macrumors 6502

    ssmed

    Joined:
    Sep 28, 2009
    Location:
    UK
    #3
    No they just messed up. All the money returned - no explanation, no apology. Apple - great customer service (NOT)
     
  4. davidjearly macrumors 68020

    davidjearly

    Joined:
    Sep 21, 2006
    Location:
    Glasgow, Scotland
    #4
    How very bizarre. They need to explain how this happened.
     
  5. jlc1978 macrumors 68020

    jlc1978

    Joined:
    Aug 14, 2009
    #5
    Huh? Sure it would be nice to get an email but they made a mistake, fixed it without having to contact them. Most companies would not do that.
     
  6. ssmed thread starter macrumors 6502

    ssmed

    Joined:
    Sep 28, 2009
    Location:
    UK
    #6
    Who said I didn't contact them - I have spent over 2 hours on the phone or chat over this! They are defiant, defensive and have not explained any of the problems.
     

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