WARNING: Recent UK Apple Store billing contained small percentage increases over advertised prices

ssmed

macrumors 6502a
Original poster
Sep 28, 2009
500
98
UK
This was not a tax or delivery issue. Note, transactional fees are not passed to the customer in the EU.

Check your credit card and Paypal accounts very carefully

One £99 item charged at £100.69
One £99 item charged at £100.23
One £149 item charged at £154.24

All small amounts of money, but if this was widespread it could be scandalous. No explanation from Apple as yet.
 
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Reactions: brandair

ssmed

macrumors 6502a
Original poster
Sep 28, 2009
500
98
UK
Perhaps the small increases are due to currency fluctuations? $ vs £ ?
No they just messed up. All the money returned - no explanation, no apology. Apple - great customer service (NOT)
 

jlc1978

macrumors 68030
Aug 14, 2009
2,705
1,045
No they just messed up. All the money returned - no explanation, no apology. Apple - great customer service (NOT)
Huh? Sure it would be nice to get an email but they made a mistake, fixed it without having to contact them. Most companies would not do that.
 

ssmed

macrumors 6502a
Original poster
Sep 28, 2009
500
98
UK
Huh? Sure it would be nice to get an email but they made a mistake, fixed it without having to contact them. Most companies would not do that.
Who said I didn't contact them - I have spent over 2 hours on the phone or chat over this! They are defiant, defensive and have not explained any of the problems.
 
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