Warning to those with removed optical drives

Discussion in 'MacBook Pro' started by CrystalPepsi, Nov 1, 2011.

  1. CrystalPepsi macrumors regular

    CrystalPepsi

    Joined:
    Feb 3, 2011
    #1
    Yesterday I took in my early '11 17" mbp in to get the headphone jack fixed. One of those little sensors are stuck in and when I put my headphones in, it goes to optical out mode. I think he was going to fix it there, but I mentioned I hadn't made a full backup in 2 weeks. He said go home, back up, bring it in tomorrow. I did.

    Today, she hooked up the computer to her network diagnostic. Bamm.. no optical drive. I told her I had it swapped out and had an ssd+the original drive. She said she they couldn't fix it in that state and she was doing me a favor by not voiding the warranty. Also, she mentioned that the optical drive is not a serviceable part and swapping it out with anything voids the warranty. I have a three year extended on it (making it a $3K machine). What irks me is the guy yesterday knew about the swap out and said, "oh cool". Just depends on who you get I guess.

    So, I'm going to swap the optical drive back in and see how it goes tomorrow. I am wondering if they can even do motherboard swap outs at the retail locations or if they will have to send it in.


    TL;DR: If you take your optical drive out, put it back in before you go to the "genius bar" of they will threaten to void your warranty.
     
  2. TheJing macrumors 6502a

    TheJing

    Joined:
    Jun 13, 2011
    Location:
    Somewhere in Europe
    #2
    I think that anyone who has taken their optical drive out knows about all the consequences.

    And it is pretty obvious that swapping parts in your computer voids the warranty.
     
  3. satchow macrumors 6502

    Joined:
    Jul 11, 2011
    #3
    It does not void your warranty. They're talking out of their asses. If you read your warranty literature, all it says is that the warranty on the modification and any damages caused by the modification are void. Now they can say your headphone jack's damage was caused by the modification, but then they'd be a-holes.

    So she's not doing you "a favor" by not voiding your warranty, she's doing you a disservice by giving you bad information.
     
  4. Ant.honey macrumors regular

    Joined:
    Oct 14, 2008
    Location:
    New York City
    #4
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

    Agreed.
     
  5. thundersteele macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #5
    I think they send it in to some service center to fix/replace the logic board.

    And yes, it should be pretty clear that you voided your warranty by replacing the optical drive.
     
  6. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #6
    Yes, it does.

    http://images.apple.com/legal/warranty/docs/cpuwarranty.pdf
    Apple Warranty: Installing Memory, Expansion Cards, User Installable Parts Does Not Void Warranty
    http://manuals.info.apple.com/en_US/macbook_pro_17inch_early2011.pdf
     
  7. CrystalPepsi thread starter macrumors regular

    CrystalPepsi

    Joined:
    Feb 3, 2011
    #7
    Suck. I wonder how long it takes the service center to fix it. Hopefully they can ship it back directly to me instead of sending it back to the apple store.

    Yea, she didn't void it. She basically said to put it back in and they'd fix it.

    Thanks for your input folks. It's interesting to see the split opinions on what constitutes a voided warranty. ;)
     
  8. rev.b macrumors regular

    rev.b

    Joined:
    May 1, 2009
    Location:
    Portugal
    #8
    I thought it was obvious sending a MBP for repair with an optibay in it was a bad idea...
     
  9. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #10
    Correct.
     
  10. thejadedmonkey macrumors 604

    thejadedmonkey

    Joined:
    May 28, 2005
    Location:
    Pa
    #11
    Interesting. A few years ago, their warranty language was very different. If you messed up your LCD replacing your motherboard, they wouldn't warrant your LCD, but your CD drive was still under warranty (as would be your motherboard, ironically enough).
     
  11. Ant.honey macrumors regular

    Joined:
    Oct 14, 2008
    Location:
    New York City
    #12
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

    If your machine requires service, put the optical drive back in = given.

    Unless you break something, removing 4 screws, a bracket and unplugging the drive vs removing 2 screws and unplugging should not be an issue. (optical drive vs HDD)
     
  12. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #13
    Yes, I believe the warranty language was different a few years ago. Perhaps that's where the mistaken impression came from that you only void the warranty if you damage something. The fact is that if you modify something that isn't considered a user-serviceable part, you void the warranty, even if you don't damage anything in the process.
     
  13. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #14
    so lets say hypathetically your issue cant be fixed and they replace the machine do they give you a chance to take it back to swap your RAM and Harddrive back to the factory ones?
     
  14. thundersteele macrumors 68030

    Joined:
    Oct 19, 2011
    Location:
    Switzerland
    #15
    Hmm, now I'm not so sure about the warranty issue. The links GGJstudios posted are pretty clear, so for the 1 year limited warranty, if you do any non-authorized modifications they may void the warranty.

    However, for applecare, the wording is somewhat different:
    http://images.apple.com/legal/applecare/docs/NA_APP_English_v5.3.pdf

    This is maybe up for interpretation, but the way I understand it is that the warranty is voided only if the problem was caused by the unauthorized modification.



    edit: Btw, it's still a bad idea to send it in with the optibay installed. If they have to remove it for some reason, they might replace it or deny service since they would have to service non apple equipment.
     
  15. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #16
    I've heard stories that some have taken a machine in for service and didn't get back the additional RAM they added. I haven't heard about any such thing with hard drives. Since faulty RAM could be a potential source of problems, it's probably a good idea to revert to the original RAM before servicing. As for the hard drive, absolutely do a backup before taking it in, even if you don't swap out for the original.
     
  16. CrystalPepsi thread starter macrumors regular

    CrystalPepsi

    Joined:
    Feb 3, 2011
    #17
    Ugh. Hopefully I can just leave my non-factory ssd and ram in there when the ship it off. I would hate to have to put the original drive in there just for a servicing.
     
  17. heisenberg123 macrumors 603

    heisenberg123

    Joined:
    Oct 31, 2010
    Location:
    Hamilton, Ontario
    #18
    i would hate that too, i would also hate losing my SSD if the whole machine is replaced
     
  18. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #19
    Many people put the stock drive back in their MBPs if they needed to send it into apple for service. If they added an optibay in place of the optical drive, then that gets swapped back in as well
     
  19. jdsingle macrumors regular

    Joined:
    Oct 28, 2011
    #20
    If I ever need to send anything in for service I always try and put all stock components back into the item. I don't trust people enough that something won't get swapped out or damaged.
     
  20. Ant.honey macrumors regular

    Joined:
    Oct 14, 2008
    Location:
    New York City
    #21
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

    I recently returned an early MBP wherein I had swapped optical drive for HDD. This was a refurbished model that was supposed to come with only 4gb of ram but had 8gb of Samsung branded ram in it upon arrival. I replaced the optical drive when I returned and they did not notice. The 8gbs of ram went back with it as well.
     

Share This Page