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Warning: watchOS 26 Beta 2 Crashes Apple's Expensive Hermès Watches

can those watch faces, or similar dupes be downloaded? Guessing the answer is yes.
 
RiskyScapegoat said:
can confirm! I’m at the Apple Store now getting this resolved. I fear I was one of the first to find out and troubleshoot on Reddit
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I'm curious how this works! Can they actually downgrade watchOS at the Apple Store or do they just replace it with a new watch? What model do you have exactly?
 
some one probably already commented this but... how the F* does a watch face cause overheat issues??!?
 
nicolas17 said:
I'm curious how this works! Can they actually downgrade watchOS at the Apple Store or do they just replace it with a new watch? What model do you have exactly?
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If it’s a developer beta, they wont do anything. You’re only supposed to update to dev betas on test devices, not daily drivers. It’ll be fixed on the next beta, so they don’t need to replace, because its not your daily driver.
 
gaximus said:
If it’s a developer beta, they wont do anything. You’re only supposed to update to dev betas on test devices, not daily drivers. It’ll be fixed on the next beta, so they don’t need to replace, because its not your daily driver.
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Yes they do replace, someone else in the thread already said they're getting Express Replacement via phone support (probably because they don't have a physical store nearby). I'm just curious how it works on the Apple Store.

Also if the watch is repeatedly crashing and you can't use the Watch app on the iPhone either, how are you going to upgrade to the next beta?
 
Dc73pdsgt137 said:
don't have the Hermes line of AW but yesterday I noticed that Beta 2 is screwing up my battery life on my watch. I took it off the charger at around 1215PM and when I got home at 615pm my watch battery was dead. Never had this happen before on my watch, series 10 46mm. checked battery health and shows 100% capacity. Unfortunately there is no way to see what apps are draining the battery con the watch like on the phone. concerning.
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Yeah, the battery on my series 10 is taking a proper hammering with beta 2. My usual metric is sleep tracking as that has nothing else running and is for the same amount of time every night. From fully charged at bedtime at 10:30pm, alarm at 6:10 am watchOS 18 used to drop to about 94%. watchOS 26 beta 1 took that down to about 90%, but this morning on 26 beta 2 I woke up with 81% remaining battery for the same sleep tracking timeframe.
 
nicolas17 said:
Yes they do replace, someone else in the thread already said they're getting Express Replacement via phone support (probably because they don't have a physical store nearby). I'm just curious how it works on the Apple Store.

Also if the watch is repeatedly crashing and you can't use the Watch app on the iPhone either, how are you going to upgrade to the next beta?
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I'm sure they would help upgrade or downgrade, but I would think replacement would be last effort. But it's apple and they usually provide great customer service. I have them replace my iPhone 4S, after jumping into a salt water pool with it in my pocket. They said "looks like there is water damage", looking at the sensor, and I said "I might have had it in the pool" and they still replaced it.
 
Jerry Fritschle said:
Of course, the public beta isn’t even released. So everybody installing this is a developer, right? Right?! :)
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I don't understand why people act like this. People know what they did and the risks in doing it. There are a few people in the forms, including myself, who were reporting the issues. I doubt many "developers" are testing their apps on a $1000+ dollar watch. So, if a minor subset of people didn't experience this now, it may have been an even bigger issue if the first time we seen this was in a public beta. I for one am not stressing over it. I will just wear my other Apple Watch until the next beta. No big deal...
 
Exponent said:
I do. It was the only way to get an all-black stainless steel watch that matched my existing Apple black stainless steel link bracelet.

It was a little more than I wanted to spend, but it's a combination that works well. And I like the Hermes faces.
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Came here to say exactly this! Glad I’m not the only one out there!
 
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I'm too poor for the Hermes, but my Runna app no longer works ... can't hear audio cues, and if you pause a workout, it will freeze up and you'll have to restart the watch. Force closing the app doesn't seem to resolve it.
 
CWallace said:
The Hermès also have custom watch faces - which are what is causing the beta OS to crash per the report.
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nicolas17 said:
If this was "crashes Apple Watch Ultra 2" they could easily disable it or go back to beta 1 for ProductType=Watch7,5 in the update server. Even "only on cellular Series 10" would be easy, since there's a different ProductType for cellular and non-cellular models, and for the two sizes.

But I'm not sure if the Hermes variant is identified in the update request at all. Even if it is, maybe it uses an identifier that they currently ignore, and they would need to modify the code of the update server to behave differently depending on that ID, and maybe by the time they're done testing and deploying the change to such critical server software, they'll have beta 3 out anyway.

Plus, I speculate that if this was on a public release they would pause the update for all models until they figure it out, but on a dev beta, they don't care as much. Developers are supposed to read the release notes before installing betas...


Note this warning was added to the release notes within the last hour or two, it wasn't there when beta2 was first released.
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ss2cire said:
some one probably already commented this but... how the F* does a watch face cause overheat issues??!?
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This very likely is based on an identifier that was missed or not hashed correctly in the OS. Probably checks for the watch as being "authentic Hermes" product and against forgeries. Then once passed the check, the customizations exclusive to these watches are made available. Brand customizations like this break things all the time and require extra support costs in my world of electronic medical record deployments.
 
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nicolas17 said:
I'm curious how this works! Can they actually downgrade watchOS at the Apple Store or do they just replace it with a new watch? What model do you have exactly?
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The store I went to tried in store, but it is in too bad a shape software-wise. So they had to send it to depot. Worst case, I get a replacement under warranty as I have AppleCare and it’s also less than a year old. But it’s the s10. Most stores basically always have to send to depot, so it takes a while. If you’re under warranty and they tried all they could with software, they’ll just swap it for a new one of the same model
 
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