Warped display top/"crack" in LCD screen

Discussion in 'MacBook Pro' started by thc59, Aug 1, 2008.

  1. thc59 macrumors newbie

    Joined:
    Aug 1, 2008
    Location:
    Philly area
    #1
    Have a Macbook Pro, not quite a year old. Unit was not dropped - but on opening, there was a "crack" in LCD screen (no physical crack) from right middle diagonal to right bottom. Apple Support claims it is not a known issue and they will not repair under warranty. Has anyone else experienced both the problem and Apple Supports lack of support?:mad:
     
  2. WillJS macrumors 65816

    WillJS

    Joined:
    Jan 6, 2007
    #2
    If it was there when you originally opened it and you're sure you didn't cause it, call AppleCare and plead your case.
     
  3. thc59 thread starter macrumors newbie

    Joined:
    Aug 1, 2008
    Location:
    Philly area
    #3
    Not on original opening (sorry)...but recently opened after not using for a few days. Spent over an hour on hold ... talked to 2 supervisors - they say that they it's not covered... if you read the blogs and various internet sites - seems to be a known issue (the warping of the lid and magnet causing LCD issues).

    Thanks
     
  4. Neil321 macrumors 68040

    Neil321

    Joined:
    Nov 6, 2007
    Location:
    Britain, Avatar Created By Bartelby
    #4
    I've heard of of loads of warping lid issues were one side doesn't lay flush, my spare MBP is a Rev A and has this but never has it had a cracked screen, i'd look elsewhere for a cause
     

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