Warranty claim for macbook pro keyboard

Discussion in 'MacBook Pro' started by wiraazharan, Sep 8, 2015.

  1. wiraazharan macrumors newbie

    Sep 8, 2015
    My problem is that my macbook pro keyboard button 'z' keeps popping out while typing. Everytime it pops out i need to press it back to continue typing.

    Yesterday, i went to apple service centre. I sent my macbook for inspection. Today they called me said that it cannot be covered under warranty because it is considered as User Damage. I keep telling them that the keyboard broke by itself and not because of me. I am really disappointed because i paid for applecare earlier but now i cannot claim the warranty and they give me silly reason.

    updates: now they are keeping my macbook for further investigation.

    How to solve this issue? i really want to claim the warranty because i know that it is not my fault. [​IMG]

    Thank you in advance
    *I am using macbook pro mid 14 retina display
    *The macbook is still under applecare warranty
  2. Alexrat1996 macrumors 68030


    Mar 29, 2015
    Lehigh valley PA
  3. wiraazharan thread starter macrumors newbie

    Sep 8, 2015
    Yeah.. my problem solved after i directly contacted apple support. [​IMG]. thank you for your suggestion

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