Warranty claim for macbook pro keyboard

Discussion in 'MacBook Pro' started by wiraazharan, Sep 8, 2015.

  1. wiraazharan macrumors newbie

    Joined:
    Sep 8, 2015
    #1
    My problem is that my macbook pro keyboard button 'z' keeps popping out while typing. Everytime it pops out i need to press it back to continue typing.

    Yesterday, i went to apple service centre. I sent my macbook for inspection. Today they called me said that it cannot be covered under warranty because it is considered as User Damage. I keep telling them that the keyboard broke by itself and not because of me. I am really disappointed because i paid for applecare earlier but now i cannot claim the warranty and they give me silly reason.

    updates: now they are keeping my macbook for further investigation.

    How to solve this issue? i really want to claim the warranty because i know that it is not my fault. [​IMG]

    Thank you in advance
    *I am using macbook pro mid 14 retina display
    *The macbook is still under applecare warranty
     
  2. wiraazharan thread starter macrumors newbie

    Joined:
    Sep 8, 2015
    #3
    Yeah.. my problem solved after i directly contacted apple support. [​IMG]. thank you for your suggestion
     

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