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Warranty Question: Loose Key... AND NOW dead pixel....

J

jackc00

macrumors newbie
Original poster
Nov 19, 2008
10
0
Canadien
This is the new aluminum Macbook. I have had it since Oct 18th. Today, I noticed this... My question is that...
  • I bought this online, and so would I have any problem if I bring this in store without any receipt? There was no receipt when I got it except for the shipping slip.
  • I have InvisibleShield applied on it. Should I take it off before bringing her in?
  • In your opinion, how would they handle this problem? Replace the keyboard or the laptop?

Update: As I was cleaning my Macbook just a few minutes getting ready for Genius appointment in a few hrs, I found there's a dead pixel on the LED.... WTF....

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jackc00 said:
This is the new aluminum Macbook. I have had it since Oct 18th. Today, I noticed this... My question is that...
  • I bought this online, and so would I have any problem if I bring this in store without any receipt? There was no receipt when I got it except for the shipping slip.
  • I have InvisibleShield applied on it. Should I take it off before bringing her in?
  • In your opinion, how would they handle this problem? Replace the keyboard or the laptop?
Click to expand...

They can check the serial number for the warranty, take off the InvisibleShield and they should replace the case containing the keyboard.
 
It doesn't matter where you bought it or if you have a receipt. If you did not break it, Apple will repair it.
 
If you bring in your machine, it'll have the serial number on it. Because the warranty is tied to the serial number, you don't need a receipt for warranty purposes.

Just the other day, coincidentally, I had a loose key on my 06 MBP, and because I had a long day, I didn't want to bring the whole laptop. So all I brought was the loose key itself, and they gave me a replacement. It took a little convincing but I think the guy didn't want to waste time arguing over such a small item.

Bring it in anyway, just to see if there is anything else wrong, like the key socket mechanism-y thing.
 
acfusion29 said:
When the purchase is made from Apple.
Click to expand...

And if it's purchased from the 3rd party retailer? (Which is what I think the other poster was getting at.)

How does Apple know if the laptop was sold right when the retailer got it, or sat on a shelf for 4 months before being sold?
 
jackc00 said:
I bought this online, and so would I have any problem if I bring this in store without any receipt? There was no receipt when I got it except for the shipping slip.
Click to expand...

Assuming you meant online from Apple store, not ebay. That shipping slip is your receipt. You don't need it this time, but hang on to it. In case you have problem in the future right around the one year mark, this is the proof of when exactly your warranty starts/ends.
 
cellocello said:
And if it's purchased from the 3rd party retailer? (Which is what I think the other poster was getting at.)

How does Apple know if the laptop was sold right when the retailer got it, or sat on a shelf for 4 months before being sold?
Click to expand...

Well then you fax your receipt to Apple and they will fix your warranty status...
 
cellocello said:
And if it's purchased from the 3rd party retailer? (Which is what I think the other poster was getting at.)

How does Apple know if the laptop was sold right when the retailer got it, or sat on a shelf for 4 months before being sold?
Click to expand...

I bought mine from an Authorized Apple dealer (not Apple store), my Apple online warranty status is correct to the date. They must have provided the information to Apple after the sale, at least in my case.

But if it is not an authorized dealer, it may be a different story.
 
The year and week of your Mac build are embedded in the serial #. Those guys at Apple are kinda smart, this is how they know.
 
Ok guys, I have an appointment with Genius in a few hours and just as I was cleaning my Macbook, I found another defect.....!!!!!!! There is a pixel on the LED.... OMG..... They'd better replace the whole thing.
 
jackc00 said:
Ok guys, I have an appointment with Genius in a few hours and just as I was cleaning my Macbook, I found another defect.....!!!!!!! There is a pixel on the LED.... OMG..... They'd better replace the whole thing.
Click to expand...

In this case, it may be a good idea to remove your invisible shield. You need to return the torn pieces for a free replacement. Good luck, let us know how it goes.
 
They won't give you a new MB for one dead pixel and it would be cheaper for them to repair that keyboard than it would be for them to swap the machine out. I'd think.


Also, if you don't remove your shield you can't get another from IS.
 
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