Warranty Question re. iPhone screen

Discussion in 'iPhone' started by Trhodezy, Jun 26, 2014.

  1. Trhodezy macrumors regular

    Joined:
    Dec 29, 2010
    #1
    No, it's not one of those threads where the inevitable question is asked: "I smashed my screen, does my warranty cover it?!" ;)

    I'm sending my iPhone in for a repair as when I press the screen (or lightly scroll) the screen does a kind'a "double press" where you can feel it click slightly (and sometimes hear it!) upon closer inspection I noticed that the top righthand corner of the bezel has a gap (easily fit a grain of salt in-between) between the glass. I don't know when it occurred and suspect that is causing the "double click".

    My question is: I have hit the iPhone a couple of times against things causing a slight chip/dent on the outside of the bezel; it's not that big but I was wondering would this a) cause the issues with the screen and b) void my warranty?

    Fortunately I have never had to send an iPhone back, so I'm not accustomed to how Apple defines a voided warranty.
     
  2. ionjohn macrumors 65816

    ionjohn

    Joined:
    Jun 5, 2013
    Location:
    Canada
    #2
    I wouldn't think so, unless the screen is cracked, you're fine.
     
  3. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #3
    Assuming for the moment that Apple decides that you have damaged the phone AND assuming for the moment that you have Applecare+.

    AC+ gives you two ADH (Accidental Damage & Handling) incidents. Those are $59 or $99, depending on when you bought AC+ and for what model of phone.

    Of course, if you did not buy AC+, you don't have this and if Apple determines it's your fault it's going to be the OoW price.
     
  4. Trhodezy thread starter macrumors regular

    Joined:
    Dec 29, 2010
    #4
    That's what I like to hear ;) I've spoken to a rep (I didn't know you can do live chats) and she said to go ahead and submit a repair claim as it's a known but rare issue with the iPhone 5S' initial runs.

    Thanks for the info, when I get the iPhone 6 I'll definitely be getting the AC+!

    Thanks to both of you for the replies, it's appreciated.
     

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