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Warranty Question

C

Chazz08

Cancelled
Original poster
Dec 4, 2012
560
106
I am currently living overseas, but I need to get my iPhone replaced. I bought it in America though, and where I live there are only "Authorized Resellers". Can they replace the phones under warranty? Or will I have to wait until I go to Europe before I can get it replaced? Will I even be able to there?

The problem is the sleep/wake button. It doesn't press. This is an iPhone 5 too, which is disappointing. I will say it's the only time I've been disappointed in an Apple product, but I'm glad they always seem to work with you to get stuff replaced.
 
Zmanbaseball2 said:
You can only get a replacement/ use warranty on apple devices in the country you purchased it in. It is country based warranty.
Click to expand...

Well dang, I won't be back in America until January, and my warranty will be up! haha. Does it have to be me that takes it in for an exchange? I have a friend going back to the states in August that I could send it with for an exchange
 
Nah. It doesn't have to be you. When I was an FRS I would always ask the circumstances if the name on the AppleCare was obviously different than the person bringing in the device.

My sister's husband is in the Army and overseas a lot. She has never had a problem taking his device in for replacement/repair at an apple store.

As for resellers.. No clue what their policy is or if they even have access to AppleCare's system.


Sent from my iPhone using Tapatalk 2
 
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