Warranty Questions

Discussion in 'MacBook Air' started by e.andrews, Jan 15, 2015.

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  1. e.andrews, Jan 15, 2015

    e.andrews macrumors newbie

    Joined:
    Jan 15, 2015
    #1
    To anyone that has experience with the 1 year limited warranty:

    I bought my 13" MBA in June and after 6 months of very gentle use the hinge between the keyboard and screen has cracked. I've never dropped it or even really carried it without a sleeve. Is this a common problem and will it be covered by the limited warranty as I don't understand how this could have happened... Also my trackpad is bugging out, is it possible I just have a defective model? Thanks for any input!
     
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  2. GGJstudios, Jan 15, 2015

    GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #2
    I wouldn't say it's common, but your best approach is to take it to Apple and let them check it out. Only they can tell you if it's covered by warranty. Posting in a forum won't give you a definitive answer.
     
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  3. motrek, Jan 16, 2015

    motrek macrumors 68020

    Joined:
    Sep 14, 2012
    #3
    That's terrible. If you act stupid and humble and polite enough, I'm sure an Apple Store will give you a new laptop. If they don't, go to a different store.
     
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  4. Xeridionix, Jan 16, 2015

    Xeridionix macrumors regular

    Joined:
    Jan 6, 2015
    #4
    My recommendation would be to take it to an Apple store or Apple Authorized Service Provider in your area to have it checked out. It certainly isn't normal for the hinge to crack like that.
     
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  5. Newtons Apple, Jan 16, 2015

    Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #5
    Unless your MBA shows abuse, you might be surprised at what Apple might do to fix your problem.

    Just be polite and honest with the Apple store
     
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