Warranty replacement didn't come from a sealed iPhone box... Refurbished???

Discussion in 'iPhone' started by ap3604, Oct 23, 2011.

  1. ap3604 macrumors 68000

    Jan 11, 2011
    I went to the Genius bar to get my iPhone 4S replaced yesterday due to terrible battery life.

    The genius looked at my usage screenshots and said "sure". So he went to the back and brought out an iPhone that was in a dark green thin looking box that snapped together.

    I asked him "is that a refurbished unit?" and he said it wasn't that it's brand new. But if the iPhone is brand new then shouldn't it come from an official sealed Apple box?

    Only reason I ask is because the "new" one he gave me has the exact same battery problems as the original...
  2. andyx3x macrumors 65816

    Mar 1, 2011
    I would think it's a refurb, right?
  3. Pez555 macrumors 68020


    Apr 18, 2010
    could be a refurb, but surely it cant be a refurb this close to release? My bet is that it is a new unit and that Apple stores get stock for brand new in box and new replacements for issues just like this.
  4. iMacDragon macrumors 68000


    Oct 18, 2008
    Yeah, this close to release of new product all replacements are technically new, whether brown box or not. In a month, it could be either.
  5. samven582 macrumors 6502a

    Jan 2, 2009
    you my friend just receive a refurb
  6. Jordan921 macrumors 601


    Jul 7, 2010
    Bay Area
    It's a new unit that aren't in sealed boxes that they keep for replacements.
  7. AndrewR23 macrumors 68040

    Jun 24, 2010
    So you guys who say it's a refurb are telling the OP that Apple...Since 10/14 has already taken peoples replacements, shipped them all the way back to repair, repaired the replacements, then shipped them all over the US/world for Refurbs.

    ALL in just over a week?

    Yeah right, OP you got a brand new one. My good friend who works at Apple says his store usually gets "replacements" 4 weeks after releases.

    Could be that every store is different though.

    I see the big stores like NYC or SF getting the refurbs the fastest in my opinion.
  8. ithing macrumors newbie

    Oct 23, 2011
    Refurbished for sure.
    They are trained not to call it "refurbished" but call it "replacement".
  9. Apple OC macrumors 68040

    Apple OC

    Oct 14, 2010
    if it has the same problem ... return it again.
  10. hollowplayer macrumors regular

    Oct 8, 2011
    maybe different type of serial# compare to new one?
  11. MattZani macrumors 68030


    Apr 20, 2008
    When a product launches Apple supply each store with brand new units for replacement, then as they begin refurbing phones slowly refurbs trickle into the line. Any replacement you'll get for a 4S will be brand new for at least a month, until Apple start supplying refurbs not brand new units.
  12. dave006 Contributor


    Jul 3, 2008
    Just West of East
    As others have indicated the current warranty replacement units are brand new. If the battery issue is common to the first batch of phones or is a software issue as some have reported then the warranty units would behave the same way as your original iPhone 4S. They don't come from some magic supply. :eek:

    In a few months you should expect to see remanufactured warranty replacement units begin to appear in the Apple store. The only way you might know is based on the Serial number changing to begin with a 5K.

    Apple used to use sealed brown boxes but in an effor to go green they have switched to reusable packaging for the warranty units.

    If you purchased from the Apple store directly, you have an option in the first 30 days to return your iPhone and get a new retail packaged iPhone as an exchange but this depends on the store stock and varies by store.

    So don't worry about getting a warranty phone from a generic package since that's what you would get on day 31+ regardless of where you purchased the iPhone. The only worry about getting a warranty replacement is if you plan to return your iPhone. If you are thinking about returning your iPhone don't get a warranty replacement, just return the phone. :eek:

  13. madKIR macrumors 6502a

    Feb 2, 2010
    Not the case anymore!!!
    I got my iPhone 4 replaced last week and the serial begins with QR. They have changed the numbering system.
  14. dave006 Contributor


    Jul 3, 2008
    Just West of East
    Good data point. I had an iPhone 4 replaced under warranty 2 weeks ago and got one that still started with 5K.

  15. ToddH macrumors 65816


    Jul 5, 2010
    Central Tx
  16. Brookzy macrumors 601


    May 30, 2010
    Why do people care if they are refurbished?

    All refurbished units have:
    • A brand new battery
    • A brand new front and back glass panel
    • Either a new, or polished to remove scratches, antenna
    • The screen is changed if the phone was replaced for bleeding, dead pixel, or related issues
    • Any other faulty components are replaced
    And after all of this, the phone is completely tested to exactly the same standard as a brand new unit.

    Getting a refurb doesn't matter!


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