iPhone X Warranty replacement iphone

Discussion in 'iPhone' started by MacSafe, Oct 30, 2018.

  1. MacSafe macrumors regular

    Joined:
    Jun 8, 2015
    #1
    Hi
    I had problems with true depth camera so my carrier said that they will replace my iPhone.
    Will I get new phone? Refurbished?

    In addition, what "refurbished" mean?
    What's the condition of the battery?
    The phone might have scratches?
     
  2. Otflyer macrumors 6502a

    Otflyer

    Joined:
    Nov 14, 2017
    Location:
    SF Bay Area
    #2
    It will be a new phone but, it may be in a plain white box not in retail packaging. I don’t believe Apple has refurbished phone available at this point.
     
  3. eyoungren macrumors Core

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    ten-zero-eleven-zero-zero by zero-two
    #3
    You'll have to ask your carrier. It's not being replaced by Apple so it's anyone's guess what you'll get.
    --- Post Merged, Oct 30, 2018 ---
    You'd be correct if OP was getting his replacement from Apple.

    However, OP said his carrier was replacing it. If it's a US carrier then that means Assurant or Assurion, which are not Apple. In any case, since it's not Apple replacing it then it's anyone's guess what OP will get.
     
  4. ThatiPhoneKid macrumors 6502a

    Joined:
    Aug 15, 2017
    #4
    Probably be refurbished, it’s absolutely terrible Apple replace their faulty iPhones with refurbished products, I once had this and received a refurb which had some scuffs
     
  5. MacSafe thread starter macrumors regular

    Joined:
    Jun 8, 2015
  6. ThatiPhoneKid macrumors 6502a

    Joined:
    Aug 15, 2017
    #6
    i Sent this refurbished unit back to Apple and they sent me out another one which never had scuffs and I used it for around 6 months with no issues with battery
     
  7. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #7
    There is no way you received a refurbished from Apple with scuffs unless it was a manufacturing problem. Apple does not refurbish their phones for replacement, they remanufacture them. This means new battery, new display and an entirely new outside casing.

    Aussurion’s devices on the other hand are refurbished or returned devices. Terrible condition for the most part.
    --- Post Merged, Oct 30, 2018 ---
    If it’s a manufacturer defect, why not try to get it replaced through Apple?
     
  8. MacSafe thread starter macrumors regular

    Joined:
    Jun 8, 2015
    #8
    I don't have Apple store in my contry. Only authorized reseller, like my carrier
     
  9. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #9
    Can’t you call AppleCare?
     
  10. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    Pretty sure the X has been out long enough to have refurbs.

    Even if so it should be like spanking new
     
  11. eyoungren macrumors Core

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    ten-zero-eleven-zero-zero by zero-two
    #11
    Assuming it comes from Apple.

    OP does not have an Apple store in his country and may not have AC+. As such, OP is subject to whatever quality of replacement his carrier will provide.
     

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10 October 30, 2018