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qkx5

macrumors newbie
Original poster
Sep 19, 2014
3
0
Hi -

Just wondering if anyone else has had this situation or if you had more insight on how to deal with this..

- I had an iPhone 5s on Verizon EDGE
- During the year, I had to get a warranty replacement through Apple. Apple gave me a new iPhone 5s at the store.
- Upgraded to iPhone 6 through EDGE
- Verizon returned my iPhone 5s because it was not the original one that they sent me and stuck me with almost a $1,200 bill. Charging for the remainder of the 5s EDGE and full price for the iPhone 6.

Customer support is getting me no where in terms of:
- Did the warranty replacement through Apple really void my EDGE eligibility?
- If I return my iPhone 6 will I get that phone credit back? I have had the phone for over the 2 week period now.

If I had a defective phone and Apple chose to replace it, I do not see why that would void my EDGE program.

Any thoughts on how to deal with this since CS is getting me no where?
 
I don't have any experience with this but that just doesn't sound right to me. If Apple wasn't supposed to replace your device then Verizon should have made this known at purchase? Perhaps you need to ask them to show you where in fine print that they have a right to do this? Anyway just a suggestion. I would definitely get this escalated.
 
Doesn't sound right. Although you would probably come out ahead if you sold the 5s and now have the 6 free and clear. Lower monthly payments and free to leave when you want. :cool:
 
Time after time you guys make me so glad I stopped dealing with the carriers and all their silly financing games.

Goodluck, get it strsightened out and go contract free.
 
I mean, if worse comes to worst you're going to have to sell the 5S and use the money to pay Verizon, but it still doesn't seem right.

No. This is absolutely not something he should have to do.
A warranty replacement of an iPhone that is on the EDGE plan does not void the warranty as far as I can tell. I could not find anything that suggested this anywhere on Verizon. I did not look long though. Notwithstanding, the OP brought in a fully functional iPhone 5S to Verizon and traded it for a new iPhone. He is definitely not in the wrong here and someone higher up than some entry-level CSR needs to be on that phone. I would likely, at this point, walk into a Verizon store and talk to someone there. I would not give them a single penny towards that $1,200 bill.

----------

Time after time you guys make me so glad I stopped dealing with the carriers and all their silly financing games.

Goodluck, get it strsightened out and go contract free.

It's not a silly financing game. He did exactly what the EDGE program expects him to do. Got a phone, returned a fully functional phone for another. The warranty replacement complicated things but Apple has a record of this replacement. That documentation is going to be helpful to the OP.
 
Call Verizon and ask to speak to a second level customer service representative. They shouldn't invalidate your Edge plan simply because Apple replaced a defective phone under warranty.
 
1200.00? Seriously? You can get a brand new iphone 6+ 128 for less than that...

I would speak to a manager, and if no satisfaction then their boss and up the chain until it's corrected.
 
Thanks for the responses. Just wanted to make sure I was not missing something before pushing the issue further in VZW.

..Here goes nothing!
 
1200.00? Seriously? You can get a brand new iphone 6+ 128 for less than that...



I would speak to a manager, and if no satisfaction then their boss and up the chain until it's corrected.


The OP was charged for the remainder of the 5S installments and the full price of the 6. That is why it was $1200.00.
 
Why people need a carrier program to upgrade beats me. Buy your phone outright and upgrade when you want.
 
I have T-Mobile but usually in this situation you'd just update the IMEI in their system with the Apple replacement and you'd be fine.

I hope you can get this settled!
 
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