Hi -
Just wondering if anyone else has had this situation or if you had more insight on how to deal with this..
- I had an iPhone 5s on Verizon EDGE
- During the year, I had to get a warranty replacement through Apple. Apple gave me a new iPhone 5s at the store.
- Upgraded to iPhone 6 through EDGE
- Verizon returned my iPhone 5s because it was not the original one that they sent me and stuck me with almost a $1,200 bill. Charging for the remainder of the 5s EDGE and full price for the iPhone 6.
Customer support is getting me no where in terms of:
- Did the warranty replacement through Apple really void my EDGE eligibility?
- If I return my iPhone 6 will I get that phone credit back? I have had the phone for over the 2 week period now.
If I had a defective phone and Apple chose to replace it, I do not see why that would void my EDGE program.
Any thoughts on how to deal with this since CS is getting me no where?
Just wondering if anyone else has had this situation or if you had more insight on how to deal with this..
- I had an iPhone 5s on Verizon EDGE
- During the year, I had to get a warranty replacement through Apple. Apple gave me a new iPhone 5s at the store.
- Upgraded to iPhone 6 through EDGE
- Verizon returned my iPhone 5s because it was not the original one that they sent me and stuck me with almost a $1,200 bill. Charging for the remainder of the 5s EDGE and full price for the iPhone 6.
Customer support is getting me no where in terms of:
- Did the warranty replacement through Apple really void my EDGE eligibility?
- If I return my iPhone 6 will I get that phone credit back? I have had the phone for over the 2 week period now.
If I had a defective phone and Apple chose to replace it, I do not see why that would void my EDGE program.
Any thoughts on how to deal with this since CS is getting me no where?