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tman1425

macrumors member
Original poster
Jun 23, 2010
73
17
I just got my watch back after being sent off for repair. The microphone would randomly stop working. When I picked it up from the Apple store, the guy said that it looks like the watch was replaced. When I got home, I checked the serial number and it’s the same that’s on the original box. I then contacted Apple support to see if they could clarify. They also said that it was a replacement and they likely just used the same casing again. I also checked the support website and it contradicts what Apple is telling me by saying that the original problem with the microphone could not be replicated and that the original device has been shipped back. The support person said that he is able to see more notes on his end and it does appear to be a replacement regardless of what the website says.

To my question, is it even possible for a replacement to have the same serial number, EIN, etc. as the original watch? What Apple is telling me just doesn’t sound right.

Thanks in advance!
 

tman1425

macrumors member
Original poster
Jun 23, 2010
73
17
To me it sounds like they’ve repaired your watch, not replaced it.

Thanks Sebby. I asked them about that. I asked if they could tell me what was replaced/fixed on the watch since it didn’t appear that it was a replacement. However, they kept telling me that it appeared to be a replacement. This is why I’m so confused over what they told me.
 

DeltaMac

macrumors G5
Jul 30, 2003
13,609
4,496
Delaware
So ... is the watch fixed? Does your microphone work in the way you expect?
If your watch works now, it makes little difference how they got to that point.

Or if not, you can call Apple back, asking "If the inside of the watch was replaced, why does my microphone still have the same problem?
 

tman1425

macrumors member
Original poster
Jun 23, 2010
73
17
So ... is the watch fixed? Does your microphone work in the way you expect?
If your watch works now, it makes little difference how they got to that point.

Or if not, you can call Apple back, asking "If the inside of the watch was replaced, why does my microphone still have the same problem?

The issue was intermittent, so I’m still testing it to see if the problem comes back. It’s been okay so far today. It would just be nice to know what was done to it and whether any components were replaced so I can have this info for future reference. I just found the conflicting information strange
 
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