Warranty Void due to different color wiring

Discussion in 'iPhone Tips, Help and Troubleshooting' started by tayaray, May 1, 2013.

  1. tayaray macrumors newbie

    May 1, 2013
    I would love a little insight to see if anyone here has experience or some enlightment on my current situation
    I have an iphone 4, my original iphone 4 was replaced by a lovely girl at the apple store in brentwood mall in Burnaby BC. that phone has served me quite well until i decided to replace a broken backplate, i now know that i should have had this done at a apple store. However i had it done at a DMAC Apple Specialist store where a friend of mine works, he replaced the backplate. the next day for some odd reason the top button on the phone stopped working, after a phone call my friend assured me it was coincidence and had nothing to do with the backplate change, soo on i go, until about a month and a half later,, which would be yesterday, my phone shut off. assuming the battery died i plugged the phone back in and wait for it to turn on,, nothing happens, i have no way of turning the phone on because... my top button has ceased working.
    so i make an appointment at the apple store and wait patiently, the girl at the apple store this morning was very nice and hopped into the back room to pull the back plate off and disconnect and reconnect the battery, to see if that would help. she then comes back out to tell me that she can not help me as the wiring to the battery and some other parts in the back of the phone are different then the original Apple product, now i have the option of either doing a hardware upgrade... buy a new phone, or renew my telus contract that i LOATHE. so clearly im not stoked, and im about to bust my friends head open, assuming for whatever reason he did a possible battery change, but that idea not making any sense to me.
    so i email him and ask him if he can shed some light on the situation, he responds by assuring me he replaced the back plate and NOTHING else. i quite agree with him as it took him less than 5 minutes to replace the back plate of my phone..
    SO i have no idea of how to approach the powers that be APPLE, and i really dont want to buck up and buy a new phone,, simply because some one installed different color wiring on my phone, yet i have no idea who or how this happened, basically im annoyed that there is no accountability.

    could someone please help?
    greatly appreciated,
  2. CEmajr macrumors 601

    Dec 18, 2012
    Charlotte, NC
    You're pretty much out of luck. Getting service done to your phone by a third party while it's still in warranty is a no go. The options that the people at the Apple Store presented you with are your only ones.
  3. Ste Nova macrumors 6502

    Jan 20, 2012
    LL22, UK
    plug it into the charger and it will switch on
  4. barkomatic macrumors 68040

    Aug 8, 2008
    Didn't you say the Apple genius also mentioned that they realize the back plate was different as well? So, the battery wire is kinda irrelevant anyway.

    Are you on one of those awful three year contracts with Telus that I read about in Canada? If so, I don't blame you for being hesitant to start a new one. If you have the cash I'd buy an unlocked iPhone 5 outright--or get some beater phone until the 5s is released.
  5. Oui macrumors 6502

    Nov 9, 2012
    The accountability is you.

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