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Warranty with HE store
- Thread starter alias99
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How long did it take to come through and did you have to chase anyone up about it? Thanks
ordered my 2012 MBA around 6 days after launch, and just got the warranty notification yesterday. Didnt chase anyone up.
Well, after complaining about this via the Apple website, I received an email today from AppleCare Agreement Administration, who actually *reduced* my warranty covered by 2 days (from 27th June 2012 to 25th June 2012) - [NB: 26th June 2012 was my purchase date, 28th June the shipping dates)! Grrr!
Anyway, I managed to get someone from Apple to call me back regarding this issue and explained again that, according to the UK Education Online Store, I am meant to receive 3 years of repair coverage. After some further discussion, where they agreed that this was what I should have received, I was told that my case has now been "escalated" and that it should be resolved in 3-5 business days and my support coverage updated online, but we will have to wait and see whether they do actually do this!
Anyway, I managed to get someone from Apple to call me back regarding this issue and explained again that, according to the UK Education Online Store, I am meant to receive 3 years of repair coverage. After some further discussion, where they agreed that this was what I should have received, I was told that my case has now been "escalated" and that it should be resolved in 3-5 business days and my support coverage updated online, but we will have to wait and see whether they do actually do this!
http://appleagreement.procureweb.ac.uk/Background.aspx
See here. Download the attached warranty statement - ring them, and link them to the same place.
See here. Download the attached warranty statement - ring them, and link them to the same place.
Thanks, that's incredibly helpful! I may still give them 5 days to see if they update things anyway, but if not, this will be a great help!
Well you get 3 years phone support with the uplift. Also the uplift makes the warranty worldwide and not just in the UK
Another thing I have seen but have been able to confirm is that the HE warranty is not transferable, ie if you sell it on it reverts to 1 year . Can anyone confirm this?
Another thing I have seen but have been able to confirm is that the HE warranty is not transferable, ie if you sell it on it reverts to 1 year . Can anyone confirm this?
But unless you move from the UK, that's not really an issue, and who really needs telephone support after initial setup?
I've heard someone else say that, but haven't seen anything official that backs this up, I would be interested to know, though, as if the coverage *does* extend then obviously that's a selling point, if the machine is less than 3 years old when selling! I thought the Repair Coverage was associated with the machine's serial number, not the owner per se, though.
UPDATE: my Applecare coverage now seems to have been extended, I had an email about this and also checked my coverage online again:
Telephone Technical Support: Active
Your product is eligible for complimentary telephone technical support during the first year.
Estimated Expiration Date: 05 July 2013
Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under a custom agreement.
Estimated Expiration Date: 05 July 2015
Hurrah!
Telephone Technical Support: Active
Your product is eligible for complimentary telephone technical support during the first year.
Estimated Expiration Date: 05 July 2013
Repairs and Service Coverage: Active
Your product is covered for eligible hardware repairs and service under a custom agreement.
Estimated Expiration Date: 05 July 2015
Hurrah!
Hi
late question
. full Applecare covers a Time Capsule if you bought this I think within 2 years of an iMac purchase. If I don't buy the additional HE Telephone Support Uplift, and just keep the regular 3 year Education Warranty
would a Time Capsule still be covered under this? If the only thing the Uplift adds is 2 extra years phone support
then the Time Capsule should be covered still, right?