Warranty

Discussion in 'Mac Basics and Help' started by Alexrat1996, Apr 29, 2018.

  1. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #1
    how does Apple Premium Service provider do they service iPhone ,iPad and MacBook under Apple Warrenty and do I need to make apt ?

    Just asking since that also near my Apple store I wanting to go there since they treat me horrible at my local Apple store.
     
  2. LarryJoe33 macrumors 65816

    LarryJoe33

    Joined:
    Jul 17, 2017
    Location:
    Boston
    #2
    Read whatever you wrote again and ask yourself if you think anyone will be able to figure out what your are asking with regard to "warranty".
     
  3. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #3
    An AASP used to be the primary service provider for Apple products, and still would be a good alternative to the Apple-owned store, at least in cities where an AASP still exists.
    An AASP has to provide Apple-certified techs, and the shop must qualify under Apple's rules to provide a certain level of service. The AASP is then provided access to reimbursement for providing warranty repairs.

    Just be prepared to pay for certain services that you might get for free at an Apple Store. The AASP, who may also be an Apple reseller, selling the same line of Apple product that your would get at an Apple store, is NOT owned by Apple, but does operate under Apple's rules. The AASP may have a very different repair cost for some kinds of repairs, compared to an Apple store. But, if your repair qualifies as a warranty repair, then the cost for that warranty service would be the same as at an Apple store. Good luck!
    (You can call your AASP to see if there is any need for an appointment. I would think you will find that an AASP is NOT a busy shop like an Apple store.)
     
  4. LarryJoe33 macrumors 65816

    LarryJoe33

    Joined:
    Jul 17, 2017
    Location:
    Boston
    #4
    You're a better man than me for figuring out what that question was.
     
  5. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #5
    I just understood that the OP wanted to find out if an Apple Premium Service shop would provide warranty service for Apple products. They do, although different shops might specialize (for example, not do anything with iPhones, and only provide service on Macs.)
    Anyone can call an Apple Premium Service (or an AASP) and find out quickly if an appointment is necessary.
    What you get depends on where you live, or how far you might want to travel to find an AASP now.
    And - that does not guarantee that the OP will have a better service experience - which often can be simply a reflection of the attitude one brings in with them. o_O
     
  6. Alexrat1996 thread starter macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #6
    Will my Apple care plus be valid to them
    --- Post Merged, Apr 29, 2018 ---
    I was asking If apple care plus I have be valid to them
     
  7. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #7
    Do you mean an AppleCare+ incident, where you would get your Apple device replaced because of accidental damage?
    You would have to ask that service shop about specifics, if you have a need for that support.
    Yes, your AppleCare + would be accepted, as the shop, as an Apple Authorized Service Provider, would be operating under Apple's guidance and support. But, the privately owned shop may not necessarily provide support for all Apple products, and might be only authorized for the product that store can sell --- for example, any Mac, but no iPhones.
    And, warranty service, with repair of a factory defect, should be covered -- assuming the shop supports that device, or that Mac. Some shops might not support iPhones, for example. Many do, but not all. They would refer you elsewhere, if that is the case.
    Again, you would need to ask that shop about your specific needs. They are best able to explain their position in regards to Apple's warranty program -- and the support that they can offer you.
     
  8. Alexrat1996 thread starter macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #8
    I was going to Warrenty my MacBook Pro that’s making a Loud fan noise and see if the scratch on my iPhone is a defect from factory or my fault
     

    Attached Files:

  9. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #9
    I agree. That big yellow circle on your iPhone is likely a defect of some kind - maybe a coolant leak. :cool:

    What did that AASP (the Apple Premium Service Provider) tell you when you called them?
     
  10. Alexrat1996 thread starter macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #10
    I circled that to show the scratch and they do iPhone repairs mail In
     

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