iPhone I bought was returned to the Apple store after 7 days of purchase. Was told by AT&T the line would be canceled IMMEDIATELY after I returned the iPhone, I wouldn't have to call AT&T myself. It'd be automatic. Two weeks later I check, that line was still active. Not canceled. Two weeks of Iphone usage with NO iPhone in my hand. OK so the rep (the first person you speak to when you call) couldn't help my issue, so I told him "I really appreciate your help but can I speak to a supervisor?" 15 min later the supervisor is patched through... She sounded like I was bothering her... Her tone... And just the attitude and the way she spoke to me... Me: "I wanna know why my line wasn't canceled on the day I canceled it." Her: "Because there was a communication error." Me: "Okay...???" Her: "OK then." Me: "No it's not OK." Her: "You just said OK." Me: "It's a figure of speech. I meant, OKay, how does that help me?" Her: "So then it's NOT okay? Make up your mind." OH HELLO NO... Who do I complain to her about??? Is there somebody at AT&T higher than a supervisor???