Watch Band

[AppleMichael]

Hi everyone

I got an AppleWatch 3 weeks ago with a classic buckle and now it peeling on the side. The apple support guy I originally spoke to has ordered me a replacement with no charge but I notice in the repair it says AC+ Watch Excess Fee.

Apple can't tell me if he's used one of my two accident damage replacements and the senior advisor I spoke to just said they don't replace bands under warranty.

Now here in the UK support has closed and I have to phone back tomorrow so they can speak to the AppleCare + people.

Any had a replacement band without issues? Also, anyone know when the replacement says AC+ Watch Excess Fee it means they have used one of my accident damage things?

 

[Armen]

Hi everyone

I got an AppleWatch 3 weeks ago with a classic buckle and now it peeling on the side. The apple support guy I originally spoke to has ordered me a replacement with no charge but I notice in the repair it says AC+ Watch Excess Fee.

Apple can't tell me if he's used one of my two accident damage replacements and the senior advisor I spoke to just said they don't replace bands under warranty.

Now here in the UK support has closed and I have to phone back tomorrow so they can speak to the AppleCare + people.

Any had a replacement band without issues? Also, anyone know when the replacement says AC+ Watch Excess Fee it means they have used one of my accident damage things?

Call back and talk to a supervisor. The band that came with the watch is covered under AC+. A defective band is covered.

 

[AppleMichael]

I did speak to a senior rep. Assumed he was a supervisor. He wasn't very helpful. Must be honest. Worst CS I've ever received from Apple today.

Plot thickens regarding the AC+ use just got an email

Item Price
Black/Sand, 42mm, Classic Buckle £0
AC+ WATCH EXCESS FEE - DIY £0
VAT @ 0.00% £0
Total in GBP £0

Seems to me what has happened is the guy has used my AC+ plus and waived the fee without telling me

 

[testcard]

You're in the UK, right? In that case, forget Apple Care. You have rights as a consumer under the Sale of Goods Act. Take a look at this page:
http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act
And this:
http://www.ebay.co.uk/gds/Returning...w-vs-Common-Beliefs-/10000000007732683/g.html