Watch face went black..

Discussion in 'Apple Watch' started by CBillups1, Jan 1, 2016.

  1. CBillups1 macrumors 6502a

    CBillups1

    Joined:
    Sep 1, 2008
    Location:
    Michigan
    #1
    Was customizing the face, literally been on for an hour total of that.

    Screen had a white line through the face and frozen then as j was pressing buttons screen went black

    It was still on as when I held buttons it vibrated or made a ring.

    Reset it with both button white apple came up and went dark again

    What's going on
     
  2. CBillups1 thread starter macrumors 6502a

    CBillups1

    Joined:
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    Location:
    Michigan
  3. CBillups1 thread starter macrumors 6502a

    CBillups1

    Joined:
    Sep 1, 2008
    Location:
    Michigan
    #3
    Won't turn on period now, now way this thing is broken after being opened and not even messed with for about 40 minutes total
     
  4. Shark5150 macrumors 6502a

    Shark5150

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    Location:
    Philly
    #4
    Genius Bar bro. Not on here.
     
  5. MacCubed macrumors 68000

    MacCubed

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  6. MacCubed macrumors 68000

    MacCubed

    Joined:
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    #6
    Also, try holding the Digital Crown and the Power Button at the same time until an Apple logo comes up
     
  7. CBillups1 thread starter macrumors 6502a

    CBillups1

    Joined:
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    Michigan
    #7
    Nothing happens
     
  8. Armen macrumors 604

    Armen

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  9. T5BRICK macrumors 604

    T5BRICK

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    Location:
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    #9
    Sometimes things don't work the way they're supposed to work. Fortunately you have a warranty.
     
  10. CBillups1 thread starter macrumors 6502a

    CBillups1

    Joined:
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    Location:
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    #10
    Haha

    So it's fair for me to take a brand new item and get a refurb? Sweet
     
  11. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #11
    If you're within the return period, return it and buy a new one. Otherwise, the terms and conditions of the warranty state that Apple may provide refurbished units as replacements. If you don't agree with this, you shouldn't be buying the product.

     
  12. CBillups1 thread starter macrumors 6502a

    CBillups1

    Joined:
    Sep 1, 2008
    Location:
    Michigan
    #12
    Listen, all my products are apple. You guys defend it like I'm bashing it like I'm an android fan or something

    It's just ridiculous for an item to die after opening it

    Still hasn't turned on since last night
     
  13. MacCubed macrumors 68000

    MacCubed

    Joined:
    Apr 26, 2014
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    #13
    Is the Watch connected to your phone when the screen is black??
     
  14. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #14
    I'm not "defending" anything. I don't care that you own all Apple products. I'm telling you that products(from any manufacturer) don't work coming out of the box sometimes. It's not very common. It's unfortunate. But it happens. This is why manufacturers provide warranties and retailers have return periods.

    Quit complaining about it on here, nobody can help you fix it. In fact, it's brand new, you shouldn't have to fix anything. Just take it in to Apple and they will be more than happy to help you.
     
  15. waw74 macrumors 68030

    Joined:
    May 27, 2008
    #15
    t's a mass produced item, it is checked, but errors happen.

    go to the genius bar, be nice, they're there to help you. go in with a genuine problem (which you have) be civil about it, and you'll probably walk away happy.
    if they do try to give you a refub, just politely explain, that it was a manufacturing error and came out of the box that way, and you would like a new one as opposed to a refurb.

    and if i haven't said it enough, be nice, be nice, be nice. You don't want to piss off the one person that can really help you.
    sorry to hammer the point, but most people who have had problems with the genius bar (or customer service in general) go in expecting to fight for something and that starts the whole thing off on the wrong foot.

    i've had nothing but great experiences at the genius bar, i was having a graphics issue on my laptop, and it was nearing the end of warranty, not only did they replace the graphics, but the battery was below spec, so got a brand new battery, which i didn't know about till i picked it up. not bad for a 3 year old laptop.
     
  16. CBillups1 thread starter macrumors 6502a

    CBillups1

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    #16
    I've never had issues but appointments are hard to make.
     
  17. CBillups1 thread starter macrumors 6502a

    CBillups1

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    #17

    No, it won't turn on anymore
     
  18. T5BRICK macrumors 604

    T5BRICK

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    Location:
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    #18
    That's a legitimate issue in some areas. I can usually schedule an appointment the same day where I live, but I don't live in the most populated region.
     
  19. CBillups1 thread starter macrumors 6502a

    CBillups1

    Joined:
    Sep 1, 2008
    Location:
    Michigan
    #19
    Yea, literally impossible to
    Make same day appointments at my store which so very annoy and especially weekends are the worst
     
  20. T5BRICK macrumors 604

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #20
    The other option would be to just call Apple and setup the return that way.
     
  21. CBillups1 thread starter macrumors 6502a

    CBillups1

    Joined:
    Sep 1, 2008
    Location:
    Michigan
    #21
    Already did, sending me a box to repair it. They said it's not normal at all for what happened. What sucks is they both said I deserve a brand new one but they couldn't promise I would get one

    They did offer me free products
     

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