Watch issues after repair - Apple Pay

Discussion in 'Apple Watch' started by planetf1, Aug 19, 2017.

  1. planetf1 macrumors 6502


    Aug 8, 2014
    Hampshire, UK
    I recently had the misfortune to shatter the glass screen on my watch - it split away from the case (and the glass was cracked.) Apple deemed it non-repairable. I didn't have apple care, but did have insurance (Barclays UK gadget insurance) and lifestyle insurance group did repair it (it's not a replacement)

    The repair looks good, it all seems to work fine. Except for one thing. For the life of me I cannot get Apple Pay to work. I used this extensively prior to the repair, and I use it on phone too.
    My watch is at 3.2.3 (non beta) and phone is at IOS 11 - latest public beta

    (I still want to compare/check the screen against another series 2/42mm to ensure I have the 1000 nit screen. another one it's a bit tough to check though so far seems bright outdoors)

    I've tried
    - restoring from backup (about 3 times)
    - a clean install (twice)
    - adding a card during setup
    - adding a card later
    - trying to add an existing card the phone sees, or a new one

    but whatever I try I get

    Could not Set Up Apple Pay
    An error occurred while setting up Apple Pay

    Is there anything about a replacement screen that could break Apple Pay. I know with iPhone there is a touchid pairing issue, but not sure if there's anything with NFC. I guess the component could be faulty/disconnected but any tips on how to check

    Potentially I may try capturing some system logs as I just switched my work laptop to macOS this week and have been experimenting with Xcode (nothing on watch!)

    My gut feel is the repair is bad in some way, but I'm trying to figure out how to demonstrate that. It's also possible it's a setup issue relating to iOS 11, so I may try and do the setup with a friend on iOS 10 to double check

  2. waw74 macrumors 68040

    May 27, 2008
    do you have wrist detection enabled on the watch?
    if it's disabled, you can't use apple pay.

    all the card info is stored in the "secure element" chip in the watch. (there's another one in your phone).
    it's possible if they replaced that (the element is part of the NFC chip, and i think you have to replace the entire board) and somehow it's become mis-paired, but i'm only guessing here

    maybe a trip to a genius bar?
  3. CobraPA macrumors 6502a

    Mar 12, 2011
    Lansdale, PA, USA
    Did you have Apple Pay working on the iOS 11 beta with the older Watch, or was it an earlier version? Might be a beta issue.
  4. Dopestar macrumors regular


    Oct 27, 2012
    I recently shattered my Apple Watch , should I proceed on getting it repaired $70+ or should I hold off and use that money towards appple watch 3.
  5. planetf1 thread starter macrumors 6502


    Aug 8, 2014
    Hampshire, UK
    Thanks for the replies....

    * Yes I was using apple pay on the watch alongside IOS 11. However I can't say for sure I actually added a card during the beta, and certainly I didn't on the existing build as the watch broke over 2 weeks ago. It is therefore possible it's a IOS 11/Watch 3.2.3 interop bug. Options include a) seeing if next new ios beta fixes it b) upgrading the watch to the os4 beta c) trying to find a friends IOS 10 device I can retry on. c) is clearly the most sensible whilst b) I shouldn't do but..
    * The nfc/pairing thing was my initial thought... I will ping apple to ask, online. I could visit a genius bar - less than 10 miles away, just a bit short of time over the next few days. I also want to double check the screen brightness. It's a bit annoying it's not an apple sanctioned repair but not much I can do about that. Does anything else use the secure element? Wonder if there's anything else I could check to see if is broken
    * Yes wrist detection is enabled, as is a long pin
    * Personally I would pay $70 to repair an AW - certainly a current gen one. Even if one is coming out soon. How much would I go up to? In UK terms AW2 42 is around 399 UKP, if I was paying myself I think I'd max at 150 or so normally, perhaps 100-120 with a new model on the horizon
  6. planetf1 thread starter macrumors 6502


    Aug 8, 2014
    Hampshire, UK
    looking at the teardown at it's clear the soc-nfc connection is a possible fault.. if the screen has been replaced but connector is bad or unplugged.

    Does AW2 have any diagnostics I can run?

    I think my plan is to try a pair on IOS 10, and if that fails report back to the insurance company as a bad repair........
  7. planetf1 thread starter macrumors 6502


    Aug 8, 2014
    Hampshire, UK
    I've now had exactly the same issue on a different phone - IOS 10, different iCloud id, different cards etc... so it's pretty conclusive now that the watch is faulty.

    Will be contacting the insurance company and arranging bank shortly to complain.
  8. RunJRun macrumors newbie


    Sep 8, 2018
    Thanks for the OP. I have exactly the same problem via the same route as well (a repair through Barclays' insurance company LSG).

    I should also mention that I have an issue with force touch as well since the repair.

    Before I get going with LSG I was wondering if you had any joy with them or Barclays?
  9. nigels0 macrumors member

    Feb 23, 2008
    Same with me with a Series 1 SS 42mm. Watch display cracked (strange for sapphire - but it did...). I took it to a repairer and everything was fine except for NFC.

    Ended up buying another one...
  10. abnernat macrumors newbie


    You made a point, I have the same issue. And it's unbelievable even I came to Genius Bar and they send the watch to the factory and they doesn't find anything wrong.
  11. daflake macrumors 6502a

    Apr 8, 2008
    It is a point and, in fact, a known issue.

    If you replaced your screen outside of Apple (third party), the NFC antennae is now disabled. iFixit ha a warning on their site about it if you buy a screen from them. Most likely it is due to being mismatched and my guess is that there is no solution.


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