Watch missing "ICCID" number, Verizon cant service..

Discussion in 'Apple Watch' started by Justin33, Oct 5, 2017.

  1. Justin33 macrumors regular

    Justin33

    Joined:
    Nov 2, 2013
    #1
    Got my Nike 42mm space gray cellular watch today. Just picked it up from Best Buy Mobile and left without any setting up. Called Verizon and they weren't aware of 3 months free and were not aware the watch had no typical sim card. Kept wanting me to go buy one. After explaining that it didn't take one, they still could not activate service to it because it didnt have a "ICCID" number. Anyone have the cell watch working with them? They seem very uninformed.
     
  2. dave006 Contributor

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #2
    Yes very common for the rep to not have a clue. You only need to provide EID and IMEI of your watch. The ICCID is "created" and stored on your watch's eSIM as part of the activation steps.

    Normally a Cellular device has a SIM and on that SIM is printed the ICCID Number, which is often called the SIM Number.

    Did you try the self-setup steps on your iPhone using the Watch App?

    Dave
     
  3. Justin33 thread starter macrumors regular

    Justin33

    Joined:
    Nov 2, 2013
    #3
    Yes I tried that. It ran into an error and told me to call Verizon. I guess I'll give them a call tomorrow and try to educate them.
     
  4. dave006 Contributor

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #4
    Here is a handy quote from a fellow Watch owner on Verizon.

    Dave
     

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3 October 5, 2017