Watch out: Bought a new mac pro - Apple delivered me a refurbished model!

jron

macrumors newbie
Original poster
Apr 26, 2010
7
0
Hi all,

Just thought I would share my experience. Ordered a new mac pro from the Australian online store in early February. By the end of February delivery estimate was for end of March, so I was pleasantly surprised when the order turned to 'shipping' in early march, and I received the machine on 6 March.

Excitedly I plugged it in and turned it on, and curiously there was no usual welcome / setup screen - it just booted straight to the desktop. After a little investigation I found that:

1. Someone else's user directories were still on the machine (though data had been deleted, presumably by that user);
2. The previous users admin password was still active on the machine...i.e. I could not install anything....
3. On the cardboard box that the unit was delivered in, I found that previous owners address / shipping information, though covered with a white sticker to conceal it. This confirmed that someone else had received the unit before me.

This is pretty outrageous in my book, an incredible breach of data security from Apple - I shudder to think what sort of data I would be able to retrieve about the previous owner relatively easily from this machine. Obviously I have no intention of doing this.

On top of this, apple have sold me a machine that was supposed to be new, and I paid full price, when in fact they shipped a second hand machine, not even properly refurbished!

So far apple's only response to this has been to try to get the machine back off me, presumably so they can destroy the evidence!

Crazy. Anyone else had this experience?
 

brand

macrumors 601
Oct 3, 2006
4,363
395
127.0.0.1
To say that you were sent a refurbished machine is entirely not accurate. Yes it sounds like there was a breakdown somewhere but you were not sent a refurb.
 

flowrider

macrumors 603
Nov 23, 2012
5,540
1,964
The machine was used, not a refurb. I hear that Tim Cook reads his eMails. Send him one and escalate this in Australia. I lawsuit could also be in order.

Lou
 

chabig

macrumors 603
Sep 6, 2002
5,879
3,140
So far apple's only response to this has been to try to get the machine back off me...
Did you expect them to just let you keep it? Clearly somebody made a mistake. Don't complain here or write letters to Tim Cook. Give the machine back, get your new Mac Pro, and get on with your life.
 

mojolicious

macrumors 68000
Mar 18, 2014
1,563
310
Sarf London
clearly somebody made a mistake. Don't complain here or write letters to tim cook. Give the machine back, get your new mac pro, and get on with your life.
+1 – A simple (but avoidable) stock control / warehousing error
The machine was used, not a refurb. I hear that Tim Cook reads his eMails. Send him one and escalate this in Australia. I lawsuit could also be in order.
-1 – For what? 'Mental anguish'? Sheeesh.
 

jron

macrumors newbie
Original poster
Apr 26, 2010
7
0
+1 – A simple (but avoidable) stock control / warehousing error

-1 – For what? 'Mental anguish'? Sheeesh.
Well, not my mental anguish, more poor old John M.

Clearly it makes no big difference to me except for the inconvenience of having to return the machine and get a new one. That said Apple are yet to admit any wrong doing, which seems strange for a grown up company.

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To say that you were sent a refurbished machine is entirely not accurate. Yes it sounds like there was a breakdown somewhere but you were not sent a refurb.
Semantics. You get the idea. Ordered new. Got not new.

----------

Did you expect them to just let you keep it? Clearly somebody made a mistake. Don't complain here or write letters to Tim Cook. Give the machine back, get your new Mac Pro, and get on with your life.
People who want to get on with their lives don't post on web forums :D
 
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mojolicious

macrumors 68000
Mar 18, 2014
1,563
310
Sarf London
Well, not my mental anguish, more poor old John M.
Yeah, he's entitled to suffer 'mental anguish', given that his data is almost certainly recoverable from the Mac.
That said Apple are yet to admit any wrong doing, which seems strange for a grown up company.
The people you've spoken to so far are probably not allowed to admit anything until Apple Australia top brass have had a three hour meeting to decide whether to offer you the $20 or $30 iTunes voucher for your inconvenience.
 
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Sun Baked

macrumors G5
May 19, 2002
14,874
57
A nice blog detailing Apple's lax security procedures in Australia would likely get several people fired.

At least if you had his phone number you might have been able to call him up and get him to pester Apple about sending his personal data out to people in the mail.

And a $20-30 iTunes gift card :confused: doesn't personal information and credit card numbers go for a bit more that that especially if you got his passwords on the keychain.
 

jron

macrumors newbie
Original poster
Apr 26, 2010
7
0
At least if you had his phone number
Yeah got that... conveniently on the mail-out sticker. Though I thought I would see what Apple came back with before I brought him into it. The fact that they didn't even re-box it is pretty blatant that they just took the machine back from him, didn't check it, and sent it on.
 

MH01

Suspended
Feb 11, 2008
12,118
9,213
+1 – A simple (but avoidable) stock control / warehousing error.
Lol. -100 for missing the point here.

Mate, sending someone a refurb instead of a new one, sure fair enough, a simple mistake.

Sending someone a unit that was just sent back, without removing the previous users personal details, restoring the OS, along with Address, is not a SIMPLE mistake!

Would you be happy that Apple would send the machine you just sent back to them to another user, what if you did not delete everything knowing/assuming Apple would whipe the machine anyway.

As the OP stated.

1. Someone else's user directories were still on the machine (though data had been deleted, presumably by that user);
2. The previous users admin password was still active on the machine...i.e. I could not install anything....
3. On the cardboard box that the unit was delivered in, I found that previous owners address / shipping information, though covered with a white sticker to conceal it. This confirmed that someone else had received the unit before me.
 

firedept

macrumors 603
Jul 8, 2011
5,606
454
Somewhere!
I am thinking this is a big warehouse error and the people you are talking to do not handle this kind of thing every day, so do not have a proper response for you. Hopefully you can eventually get this fixed up and get that new machine you ordered.
 

MH01

Suspended
Feb 11, 2008
12,118
9,213
The previous user is lucky that your honest have no intention to exploit their machine and their personal details. Thumbs up !

Normally you would need to break into a house and steal a machine to be in this situation ;) Here Apple delivered it to you.

They will send you a new machine ASAP. This is embarrassing for them. If they stuff you around, tell them you will contact the previous owner ;) you have their details, that will speed it up lol.

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Selling a used machine as new is illegal in most countries.
I'm sure it was a mistake. I am sure this is a very rare. The bigger issue is privacy here.

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That said Apple are yet to admit any wrong doing, which seems strange for a grown up company.
Apple admit "wrong"...... you jest right? he he
 

ABCDEF-Hex

macrumors 6502
Feb 15, 2013
369
76
NC
Stuff happens -

You are blessed to be able to afford a new Mac Pro.
If you lost your job and are homeless - that's a problem.
 

admwright

macrumors regular
Sep 11, 2008
206
30
Scotland
Yeah got that... conveniently on the mail-out sticker. Though I thought I would see what Apple came back with before I brought him into it. The fact that they didn't even re-box it is pretty blatant that they just took the machine back from him, didn't check it, and sent it on.
So, possibly what has happened is that this other person has sent their Mac in for repair and by mistake it has been sent out to you. You might want to let the other person know what is going on and send it back ASAP. They are likely to be pretty keen to get their Mac back.
 

jron

macrumors newbie
Original poster
Apr 26, 2010
7
0
So, possibly what has happened is that this other person has sent their Mac in for repair and by mistake it has been sent out to you. You might want to let the other person know what is going on and send it back ASAP. They are likely to be pretty keen to get their Mac back.
I'm finding that fairly unlikely seeing as the machine is in perfect working condition.
 

MH01

Suspended
Feb 11, 2008
12,118
9,213
You are blessed to be able to afford a new Mac Pro.
If you lost your job and are homeless - that's a problem.
You say blessed, I say stooged!

Our Blessed OP offorded himself a New Mac Pro, but alas he was bestowed with a Used model. Maybe his faith was not strong enough.
 

Steve121178

macrumors 601
Apr 13, 2010
4,941
3,987
Bedfordshire, UK
The machine was used, not a refurb. I hear that Tim Cook reads his eMails. Send him one and escalate this in Australia. I lawsuit could also be in order.

Lou
Lawsuit? WTF? Simply exchange it and perhaps before sending it back lean on Apple to give a free upgrade to your order as 'compensation'.