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Watch Repair times

H

Hype-149

macrumors member
Original poster
Dec 13, 2015
89
22
Vancouver, BC
Has anyone had any experience with Apple Care repairs to your watch?

I sent mine in for repairs on May 20th. and I still have not received it back. I chatted with Apple support on Tuesday June 6th and they said my watch was at the Depot awaiting replacement. I understand there were two holidays (Canada May 22nd, US May 29th) but this is pretty long IMO to wait for repairs.

They mentioned that the watch had to be sent to California to be fixed/replaced.

The reason why I sent it in was due the crown stopped spinning. My Apple Care + expires at the end of this month.

Thanks.
 
Hype-149 said:
Has anyone had any experience with Apple Care repairs to your watch?

I sent mine in for repairs on May 20th. and I still have not received it back. I chatted with Apple support on Tuesday June 6th and they said my watch was at the Depot awaiting replacement. I understand there were two holidays (Canada May 22nd, US May 29th) but this is pretty long IMO to wait for repairs.

They mentioned that the watch had to be sent to California to be fixed/replaced.

The reason why I sent it in was due the crown stopped spinning. My Apple Care + expires at the end of this month.

Thanks.
Click to expand...

Every Watch repair may vary. But your repair situation seems quite long. The typical (Depends how you define typical) is usually two weeks or less.

When I owned the Sport model Watch (It had a display issue), it was replaced under warranty and the whole process was completed under five business days. But every situation will vary on the repair, location sent, Holidays, etc.
 
Five business days is usually the standard. I had mine back in 3 days. 3 weeks is unacceptable even factoring in holidays. I would definitely stay on top of them.
 
The microphone on my original series SS watch stopped working last month, so I took it to my local Apple Store for repair. It was two years and one month old, i.e. just out of warranty. They sent it in for diagnostics and repair, and told me that the AU$663 repair bill would be waived. The repair facility concluded quickly that the watch needed to be replaced, but it took another two weeks for a replacement to become available. All up I was without my watch for three weeks. I was still happy for getting a new watch for free. However, the time without my watch really taught me how much I depend on it :)
 
Hype-149 said:
Has anyone had any experience with Apple Care repairs to your watch?

I sent mine in for repairs on May 20th. and I still have not received it back. I chatted with Apple support on Tuesday June 6th and they said my watch was at the Depot awaiting replacement. I understand there were two holidays (Canada May 22nd, US May 29th) but this is pretty long IMO to wait for repairs.

They mentioned that the watch had to be sent to California to be fixed/replaced.

The reason why I sent it in was due the crown stopped spinning. My Apple Care + expires at the end of this month.

Thanks.
Click to expand...
you can check the status of the repair on this site

https://checkrepair.apple.com/

i just sent mine out friday and they are diagnosing already
 
An update to this: Got an email on Tuesday saying my watch was ready for pick up - I was still out of town for work so I when I got home today from my road trip I headed to the Apple Store to get it. Turns out my watch was swapped out with a Series 1 watch - I had the original watch so I think this may be a bit of an upgrade. Any thoughts?
 
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Hype-149 said:
An update to this: Got an email on Tuesday saying my watch was ready for pick up - I was still out of town for work so I when I got home today from my road trip I headed to the Apple Store to get it. Turns out my watch was swapped out with a Series 1 watch - I had the original watch so I think this may be a bit of an upgrade. Any thoughts?
Click to expand...
Yea apple is amazing
 
Hype-149 said:
An update to this: Got an email on Tuesday saying my watch was ready for pick up - I was still out of town for work so I when I got home today from my road trip I headed to the Apple Store to get it. Turns out my watch was swapped out with a Series 1 watch - I had the original watch so I think this may be a bit of an upgrade. Any thoughts?
Click to expand...
Nice!! Definitely an upgrade. You should notice a pretty good speed difference.
 
Relentless Power said:
Apple does not polish scratches off the casing. You either receive a replacement Watch with a newer casing or gently used one that shows little, to no wear.
Click to expand...
pat500000 said:
Do they polish scratches?
Click to expand...

If they are sending back the same watch such as in my case, with a simple software downgrade then yes they clean the watch up a bit. I wouldn't go so far as saying they used something like cape cod on it, but its definitely buffed.
 
RadioGaGa1984 said:
If they are sending back the same watch such as in my case, with a simple software downgrade then yes they clean the watch up a bit. I wouldn't go so far as saying they used something like cape cod on it, but its definitely buffed.
Click to expand...

Good to know if they are sending back the same Watch. But in general for replacements, it's eithers a used casing which can show some wear or a "Newer" casing. Reading through these forums, some members were reporting most of the replacement casings being used with minor scratches or having some form of previous wear.
 
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