watchOS 10 and email notifications

[dbrewood]

Okay I need to check a few things with you guys. Prior to the uplift of my Ultra to WatchOS 10 I’m darned sure that I used to get haptic notifications coming in when a new email arrived. Since the upgrade I get haptics for other notifications but not email.
My good lady is seeing the same. Are we going nuts? Notifications are fully set on in the mail app?

 

[dbrewood]

It looks like they were removed intentionally or it is a bug.

 

[KarimLeVallois]

It looks like they were removed intentionally or it is a bug.

You have to go into Settings > Notifications > Mail > Customise Notifications on the phone and ensure Alerts and Sounds are enabled. Stupid I know.

 

[dbrewood]

They are fully enabled. Same setting I have now as on WatchOS 9. They used to work perfectly but now broken with the watchOS 10 uplift.

 

[iPhonNick]

Just a stupid question:
If you go the the Watch app -> Mail. Is it set to 'Match iPhone' ?

You could also unpair the watch and restore from a back-up?

 

[dbrewood]

I’ve tried it set to match and unmatch the phone it makes no difference. The watch was freshly built after the WatchOS install as originally NFC was not working so I unpaired and rebuilt it. My wife has the same issue on her S7 and that wa# a straight upgrade from WatchOS 9.

 

[jz0309]

It’s working for me just as before…
Are you using the Apple mail app?

 

[dbrewood]

Yep Apple mail app with an Apple domain email account.

I’ve now turned on the notification sound to see if that makes a difference as I usually have that turned off.

 

[JWalsh]

Add the Mail app as a complication on the watch, access mail and then close mail. Turn off/on the watch and phone. Should work for you then. Remove mail complication if you wish.

 

[JWalsh]

Yep Apple mail app with an Apple domain email account.

I’ve now turned on the notification sound to see if that makes a difference as I usually have that turned off.

Add the Mail app as a complication on the watch, access mail and then close mail. Turn off/on the watch and phone. Should work for you then. Remove mail complication if you wish.

 

[dbrewood]

I've tried this twice this morning and alas it didn't make any difference at all. There wasn't a count of unread emails on the complication either (which I half expected).

 

[dbrewood]

I got a shout-out in the Apple Insider Podcast #496 at around 52:21 concerning this problem. It'll be interesting to see if any feedback is received.
In the interim, I've re-paired the watch with the iPhone to see if this resolves the issue.