Water damage cost -- $1200 repair?

Discussion in 'MacBook Pro' started by rgr555, May 8, 2013.

  1. rgr555 macrumors 6502

    Mar 8, 2012
    Thought it would never happen but the stars aligned and some water got into my mbp retina.. Don't ask how

    Just a little bottled water got in through the keyboard. Long story short everything was working for a few hours but after shut down and restart after a few hours the keyboard was malfunctioning so I couldn't log in. After a shut down it never turned on again. I didn't turn it off immediately n set it upside down like ppl say to do.

    Apple store Genius Bar said 1200 set price to fix, a quote given without even seeing my laptop. If its not fixable they will not charge me. But the costs are a set price, no less or no extra charges. Is this correct ??? Or are different Apple stores ran differently???

  2. maflynn Moderator


    Staff Member

    May 3, 2009
    1200 is about right for the labor and parts to replace the logic board.

    I'm not sure of the apple stores will do the repair or send it into apple for this level of work but the price seems appropriate.

    I know its water over the bridge but perhaps if you used a laptop stand you may reduce the risk of water damage in the future.

    Bummers on the damage though :(
  3. rgr555 thread starter macrumors 6502

    Mar 8, 2012
    Is there a way to erase the hard drive remotely or in its vegetative state ? Don't really feel comfortable letting them fix it with all my stored passwords and information.

    Is "guest mode" enough for apple genius to fix my laptop ?

    Thinking of bringing it in today. Thanks
  4. Asuriyan macrumors 6502a

    Feb 4, 2013
    If I recall correctly they boot from an external 'test mode' drive for diagnostics and repairs, so they won't even boot up your internal drive.

    In other circumstances (dead screen only, etc) I would suggest target disk mode for retrieving your information, but it sounds to me like your computer is pretty well shot so the odds of that working seem low.
  5. rgr555 thread starter macrumors 6502

    Mar 8, 2012
    I just called and now this guy is saying they will only charge me on parts that need to be replaced, so it's not a fixed price. He also said they need to use the main account and not guest. Also said 2-3 days.

    I hate incinsistencies. Can ppl chime in on their repair process for damaged retina mbp?
  6. Krazy Bill macrumors 68030

    Krazy Bill

    Dec 21, 2011
    Yes but what good will that do you? We aren't the ones fixing it. :confused:

    Won't they tell you how much it will cost before proceeding?
  7. thecurryman macrumors 6502

    Jun 9, 2012
    I talked to someone who works at the apple store about liquid damage and he said its a fixed $300 "send out fee"... but i have my doubts...i think ill talk to them again and find out
  8. Wicked1 macrumors 68040


    Apr 13, 2009
    New Jersey
    Another reason I personally stay away from MBA and rMB so I can always take the HDD or SDD out, and connect it to any other Mac in my house? With the MBA and rMB you need special adapters to get the SSD to work in another machine.

    Good Luck hopefully you get yours repaired for the least amount of money but Good Luck anyway.
  9. rgr555 thread starter macrumors 6502

    Mar 8, 2012
    What did they say ?
  10. psingh01 macrumors 65816

    Apr 19, 2004
    I had my battery replaced at an apple store for a 17" MBP. I refused to give them my password and told them to use the guest account. They didnt have a problem with that. Its usually enough for the to test that thing turns on.
  11. wingate.white macrumors newbie

    Jul 1, 2012
    Jacksonville, FL
    Just set a price ceiling and insist they call if they need to go over that. If you express your concerns they will work with you. Also, I honestly wouldn't be concerned with data on there, they have no need...if they did they would probably already have it.
  12. KPOM macrumors G5

    Oct 23, 2010
    It's a fixed price. Apple has "tiers" for repair charges. Water damage is the highest tier since they usually need to replace lots of internal parts. It was $755 on the MacBook Air I had fixed a few years ago. They replaced the logic board, keyboard, lower case, the battery, all the water sensors, and the wi-fi chip.
  13. gagecloutier macrumors member

    Sep 21, 2012
    Take it to the closest Apple Authorized Service Provider (not an Apple Store). I work for one. If they're good and know what the they're doing, they'll offer a spill-clean service (we do, for $149). The entire machine gets disassembled, then cleaned (each component), dried, then reassembled. Due to the nature of spills, the cleaning won't be a guaranteed fix, but it's your best option at this point. Apple's mail-in is a last resort, if the MLB is KNOWN to be failed (after an Electro Klene bath). Good luck!
  14. thunng8 macrumors 6502a

    Feb 8, 2006
    You'll need an enclosure like this one:

  15. maxosx macrumors 68020

    Dec 13, 2012
    Southern California
    ThinkPads are designed for such accidents.

    If one spills liquid of any amount on the keyboard, it flows out of the drain holes on the bottom of the laptop. No harm done.

    This is the type of brilliant design one would expect from Apple. Especially since Apple is far more expensive.

    I can foresee the arguments in response to this post now. But the bottom line is accidents happen.
  16. KPOM macrumors G5

    Oct 23, 2010
    Not just Thinkpads. My office HP Elitebook has the same feature, as do some Toshiba ultra books. I think Apple should, but they seem to be more concerned with putting in liquid sensors than preventing damage. The sealed designs actually trap water. Apparently Jony Ive hasn't tried using a MacBook in the center seat in coach.

    Until then, I use a keyboard cover and have a personal articles policy on my MacBooks.
  17. yusukeaoki macrumors 68030


    Mar 22, 2011
    Tokyo, Japan
    It sounds good to me.
    You werent suppose to turn on your computer for at least a week.

    By the time you turned it back on, you've made your mistake.
    But every logic board replacement is around that price.
  18. Wicked1 macrumors 68040


    Apr 13, 2009
    New Jersey
    Yes I know they are out there, but I prefer the 2.5" drive or sad, one reason I returned my 13 MBA for a 2012 MBP 13" base, I now have a 240gb sad drive in there and most likely will replace the superdrive with a carrier and 500GB HDD, or just stay with an external for all my data.
  19. Lyshen macrumors 6502

    Jan 12, 2008
    $300 ish is flat rate repair for out of warranty but without any water damage.

    When water is issue, cost is dependent on the unit, $1250 or whatever was quoted is about right for yours. They mail it out and fix everything. (Not repaired in store)

    I think the other price quoted, where it can fluctuate is for in-store repair, where they charge whatever is replaced.
  20. rgr555 thread starter macrumors 6502

    Mar 8, 2012
    Still deciding whether to fix it for 1200 or pay and wait for the haswell. Besides a small increase in performance do we think there will be other significant upgrades ?
  21. B... macrumors 68000


    Mar 7, 2013
    Possible 16 GB option on the 13", MAYBE 256 GB standard on 13 inch.
  22. rgr555 thread starter macrumors 6502

    Mar 8, 2012
    I have the 15".

    I care more about changes in design or significant improvement for battery life. I'm happy with ram and ssd for now.

    I have an appointment in 3 hrs. If money isn't an issue I wonder if its just smarter to wait for the Haswell refresh at essentially a 35% discount considering the 1200 repair cost.

    Anyone ?!

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